ComplaintsforMDG

• Initial Complaint

  31/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 8/29/2024 I placed an order with MDG for one(1) TV/gaming console bundle and a virtual reality headset, all three items to be used as holiday gifts. I made countless attempts to reach out to my "sales associate" who went by the name "***** *******"(ext ***) and received no response (email or phone messages). Finally, on 10/24/2024 at 0944hrs "*****" called me to inform me I was APPROVED for my credit limit and that all they needed was "basic" information to continue with my purchase. I provided a bank statement and pay stubs, all of which were approved and showed "successful upload" on their website. I signed my agreement paperwork via e-sign, they drafted my first payment, and we officially entered into a legal contract of service. Fast forward to yesterday, 10/28/2024, I received a phone call from "*****" who stated that my paperwork was not sufficient enough and I needed to resubmit a new bank statement AND my social security card to verify I was who I was. IN WRITING he told me to send him my social security card to his email and he "would handle it." After resubmission of my statement and uploading my SSN to their portal online, I received an email from "*****" stating my package would be sent out within 48hrs and he appreciated my timely responses. At 0328hrs on 10/29/2024, I received a denial letter stating they "could not verify my identity" and when calling to gain understanding, "*****" said he didn't "have time for my ****" and immediately forwarded me to someone else, who then said I was never approved. I asked about my approval letter and the fact they demanded my SSN AND A NEW STATEMENT and he said I was *****. He proceeded to tell me I was never approved (I have the approval letter) and they never drafted money (my statement reflects otherwise) before hanging up on me, laughing.

  Business response

  09/11/2024

  Thank you for bringing this to our attention. We are sorry to hear about your experience, as we strive to make every customer’s journey with MDG as smooth and professional as possible. While your application was initially approved, upon review of the additional information provided discrepancies were identified and you were promptly notified of the outcome.Please be assured that any payments made have been refunded. We are also looking into the conduct of our representatives to ensure that all customer interactions meet our standards of respect and professionalism. We appreciate your patience as we work to address any concerns. If you have additional questions, feel free to reach out to us directly.
  Sincerely, MDG

• Initial Complaint

  30/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is in reference to MDG USA INC. at **** ******* ****** ********* ******** ******* *** *** **** *** *********** ******* **************. On June 04, 2023 I ordered the ******** 100" Home Theater Portable Projector Screen and a ******* *** ********* *** Portable LED Projector. The sale amount was $567.00. Total Purchase price was $614.66. On March 28th I spoke to Dina K*(Tel: 1-800-906-0975 Ext. ***) because the projector had a burning smell and you could no longer see the picture. On March 29th, I was sent and E label to send the Projector back and was sent a new one once they received the Tracking Number. On April 02, 2024 the new projector was sent to me. In Sept 2024, I was watching the projector when all of a sudden the picture went dark to where you could barely see it. I sent emails to Dina to inform her of this matter but never received a response, so I started calling and always got voicemail with no call back. Today October 23, 2024 I called customer support and was told because I did not purchase an extended warranty, there was nothing they could do. I responded that the new projector should still be under warranty since I had only received it in April of this year. The agent then responded, no the one year warranty carried over from the original projector I had received in June of 2023, so therefore it is not under warranty. I find this as a false statement since it was a Brand New Projector that I had only received in April of 2024. I have been paying $39.82 since June of 2023 and still have 20 payments left, which would bring the total cost to $1473.34. I should not have to continue to pay so much for a projector that does not work. Are they just selling inferior or returned/repaired products? Maybe they need to be investigated against them for inferior products and unethical practices.

  Business response

  08/11/2024

  Thank you for reaching out. We sincerely apologize for any inconvenience you’ve encountered.
  We would like to clarify that the replacement projector you received was issued to fulfill the original one-year warranty from your initial purchase in June 2023, which has now expired. We can assure you that we do not sell repaired or inferior items. If you need anything else or have further questions, please feel free to reach out. 
  Thank you for your understanding.

• Initial Complaint

  30/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  saying they have not received payment but payment comes out of my account also hit my credit for 80 points not happy at all with this

  Business response

  08/11/2024

  We have completed our investigation and can confirm that your account was reported accurately to the credit reporting agencies. Our team has reached out to you directly with the requested supporting documentation. Please let us know if we can be of any further assistance.

• Initial Complaint

  14/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased 2 Cell phones on Feb. 27th. They were gifts for my 2 grandsons for Easter. When we opened them we placed a protective cover over the screen on each phone. Then, plugged them to charge. One phone never worked. I sent it back to MDG. They are giving me a run around every time I communicate withe them. They sent it back to their 3rd party who said there was water damage and it would cost me $80.00 to repair. I'm not willing to pay this because we received the phone damaged. Today I spoke with an agent who said I need to give then a couple more days. It's been a month and a half and I'm still getting a run around. I'm paying for the phone but have never been able to use it. My payments couple out every two weeks!! What can I do?

  Business response

  15/05/2024

  Dear Ms. ********, we apologize for any inconvenience you've experienced with your phone purchase. According to our records, a replacement has been sent and we have provided tracking information today. If there are any remaining concerns or if you need additional assistance, please contact us directly at 1-800-906-0976 x ***.Thank you for your patience.
  Sincerely, MDG

  Customer response

  15/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  21/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Misleading business practices and waste of time. Company says I'm approved for $2700 credit I was hesitant to sign up with mdg and they hounded me relentlessly for roughly 6-8 months finally I give in provide the required info make my selection confirm with agent it is just 1 payment and it is sent out I really needed a new mattress and was really looking forward to having a good night's sleep although mdg is outrageously over priced but the agent was nice . Provide personal info and access to my bank account and I see that i had been getting free credit monitoringfrom them for months in emails so I was pretty annoyed when I am told that I am expected to wait almost 4 months of payments before anything ships to establish credit history. Absolutely not what a waste of time and now I worry it was a scam to obtain my personal information and snag a payment off me before I cancel Not impressed

  Business response

  29/02/2024

  We appreciate your feedback and apologize for any inconvenience. As outlined in our Terms, we may require additional verifications before accepting any order. According to our records, a refund for your payment has been posted. Please feel free to reach out if you have any further questions or concerns. You can contact us at 1-800-906-0976.
  Sincerely, MDG

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a ********* ***** 400w solar generator with 3 year extended warranty from mdg in spring of 2022. Used it once camping then stored it in my closet. Ice fishing seasin starts and unit no longer works as expected. Spring 2023 sent it out for repaires took extremely long time with lots of hassles like supplier saying he had not recieved it yet even though i saw it delivered through tracking ect…. Got the unit back tried using it last hunting season (last November) but unit still not functioning properly. Battery charge status (lights) not indicating full charge. Put in a ticket to be told a defective or high accuracy sensor not accurate. This is inacceptable as i paid 659$ + taxes + 3 year extended warranty and have been unable to use for more than 3 times and not consecutively. The solar pannel works great and i want to keep it but power box i am ready to through it out the window and not to see it ever again.

  Business response

  13/02/2024

  We apologize for the inconvenience. According to our records, a replacement has been sent to you. If you have any questions or require assistance, please reach out to our Customer Care team at 1-800-906-0976 ext. ***. Thank you for your patience.
  Sincerely, MDG

  Customer response

  20/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, it is not the outcome desired as now i have two battery packs i will not use as have already bought a bi fuel generator and a booster pack with ac outlets to replace rock solar battery pack that never worked. Guess i will have to do with that.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was sold a defective e scooter and the company has refused to replace or repair the scooter although its on warranty and we have a contract intact.

  Business response

  13/02/2024

  We sincerely apologize for any inconvenience you have experienced with your scooter.  According to our records, you have been in communication with our Customer Care team regarding the replacement. We are committed to assisting you promptly, but to proceed, we kindly ask for your cooperation. Please feel free to contact us with any further questions or concerns at 1800-906-0976 ext ***.
  Sincerely, MDG

• Initial Complaint

  02/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  These people keep phoning me all the time, a different hours early in the morning and at night, and I never ever dealt with them I filed an application for credit over two years ago and when I found out that they’re charging like a lot of interest and ridiculous prices, my item of $500 is gonna cost me $1200. I told him to leave me alone and destroy and cancel my information, but somehow they keep phoning me, so I Called them and I asked him to stop again and they did it this morning. They called again so I am not following a bit of business complaint. This is becoming harassment. I don’t want anything to do with this company. **** *** * *** ******* **** *** ****** *** **** ***** ******** ****. It’s ridiculous. I hope the BBB can get them to stop phoning me.

  Business response

  07/02/2024

  We apologize for the inconvenience caused by the unwanted calls. We have taken necessary steps to ensure that communications on our end cease. Thank you for your patience.
  Sincerely, MDG

  Customer response

  07/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  17/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchase Date:2023-08-27 **** *** ***** *** *** *****, NEW YORK ***** ******** *****  PURCHASE INFORMATION $1903.00 SALE AMOUNT $1903.00 SALES TAX N.Y$164.13 TOTAL PURCHASE PRICE $2067.13 REQUIRED DOWN PAYMENT BALANCE OUTSTANDING ON FINANCED PURCHASE $2067.132 BIWEEKLY PAYMENT AMOUNT $47.54 the TV was an 85 inch samsung, i did not open TV on arrival, because it did not show any physical damageoutside on box, i wasnt going to open because at the time of arrive my house was under construction, and i did not want to open to get dust all over it, the box was place in kitchen area, upon completion of contruction to living room on saturday January 13, 2024 i proceeded to buy a TV mount and satyrday afternoon i mounted the tv, no visible damage to tv while it was off, upon turning on TV, it show that it was damaged, upon inspection their was a red arrow plastic marking arrow on the damaged area. i immedetley call the MGD, and they told that i should have opened the box, and that i had 30 days to report, no where in their policy shows that i had to open the box, i explain to them why i did not open box becuase of contruction, they did not want to hear me out, they were firm in what they saidi spoke to supervisor on 2 different dates and the refused to help in any way, i offered to pay for the return shippment of even take a discount replacement tv, but nothing, i am stuck paying the complete balance owed on this tv. i just made 1 payment on this tv $103.00 i owe New Balance $1,966.79, plus i purchased a repair plan for the TV at $299.00. i Note: MDG may provide the manufacturer's warranty if unavailable from the manufacturer in your country

  Business response

  26/01/2024

  We apologize for any inconvenience. According to our records, our Customer Care team has made arrangements with the Customer to resolve the issue.
  Sincerely, MDG

• Initial Complaint

  11/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a *** bundle from MDG, a ***, 2 controllers, a charging station, and a disk Game. I did NOT receive the black extra controller I was promised, and now they say there's "Nothing they can do" Wrong! I want a replacement sent ASAP, or a refund for $74.99, the cost of a new controller.

  Business response

  19/01/2024

  We will conduct an investigation with the shipping company, and our team will be in touch with you to discuss the findings and reach a fair resolution. Thank you for your patience as we address the issue.
  Sincerely, MDG.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩