ComplaintsforMDG

• Initial Complaint

  29/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered item online, they sent the item defective and missing parts (Mspa softtub). When I informed them and asked for a replacement to correct this they refused to help me, they provided ********* information and said to contact them. When I did ********* said they have no affiliation with the MDG. They are refusing to correct this and are now ignoring my emails.

  Business response

  07/09/2022

  The Customer purchased a MSPA Inflatable ********* Outdoor Hot Tub & SPA for 4 Persons (the "Product"), that was confirmed as shipped and delivered to the customer by the shipping carrier (***) in August 2022.
  The Customer reported the issue on August 24, 2022 saying that she is missing some parts as per the manual, also, when she attempted to plug in the softub in the remote it doesn't light up or work at all. She provided the image of the manual showing the parts missing. She was provided with the manufacturer's phone number to get the case number from them, so we can assist her further regarding the issue, since she refused to deal with the manufacturer (the item is covered with 1 year manufacturer's warranty). We have offered to ship the replacement item which the Customer accepted. The replacement item was shipped on August 31st and $40 credit was applied due to inconvenience. As per the tracking number, the replacement item has been delivered to the Customer.
  
  For any further inquiries, Customer can reach our Customer Care Team directly on 1-800-906-0976 ext. ***.

  Customer response

  07/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received a new one but not till after given wrong information and missed time at work twice to wait for shipment as well at the multiple useless phone calls. I requested for a certain agent not to contact me anymore as all they did was give false misleading and frustrating information. This person still continued to contact me and i stand by worst service ever. $40 i accepted as its better then nothing but not even close to what i lost in work time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩