Business ProfileforBell Internet (Residential)

In mid 2023 I installed the Bell Wireless Home Internet Service. The Sales guy was Super nice, he convinced me the 50Mb service was adequate. He failed to mention that after 600Gb the speed drops to 20Mb for the remainder of the month.I then had a service issue, the ********* suggested a hard reboot of the modem and they would ship me a replacement. I rebooted, service came back up so I called them to cancel the shipment, which they said they would. Three days later I get this package from ****, since my service was working I just set it aside. Then I noticed an extra $199 plus taxes on my bill, so I opened up the package and noticed this info about returning the gear and the cost of not doing ***** I returned it, 6 weeks later I still do not see any refund of the charge.This morning I decided to call about this, on the Bell website there is no information about a number to call. It appears they want everyone to engage with their AI Chat bot.i finally did find a TF #, called it and got passed around 3 times before landing with a gal in the Philipines...very polite but unable to assist me. She transferred me again...35 minutes later I get answered by ***** in ************************* hrs later. She is a Front Line employee that has promised to help me resolve this.Unfortunately, I could have almost drove there from PEI in less ******* I am done with Bell...or Aliant or whatever they call themselves now. This company is irreversibly damaged. The whole Executive right down to he front line Managers needs to be cleaned out...especially their ******************** Executives. How do these Morons keep their job?Why is there not a Less than 1 Star rating....WTF