Business ProfileforAdam's Moving

Although Adam's came highly recommended I found these to be the most careless movers I've ever employed and I've moved quite a few times. I keep finding new scratches and gouges on my old but much loved furniture some of which I've had since childhood :(! They were just so careless from start to finish. One of the movers wasn't wearing a mask when he first arrived - I had to ask him to put one on. - They didn't bother to wrap the sofa, chairs or any of the wooden pieces to protect them from the rain - they claimed they were going to pad it in the truck but they took them through the rain unprotected to get to the truck - They didn't even take the time to take the wooden legs off the sofa to wrap them (they're all scratched and gouged now). - They piled wood furniture on top of wood furniture on the dolly without padding - They took no care in making sure the boxes remained the right side up, and joked about how they were going to try to fit the whole apartment into a single elevator load. Their minimum was 4 hours and I do not have a lot of furniture. There was no need for them to overload the dollies and try and fit everything willy-nilly into a single elevator load. But they asked to take a break in the middle of a two hour job which I've never heard of before. My much loved desk has a gouge in the right hand corner which I will now have to repair. I've noticed my cedar chest is all chipped at the bottom and has a big scratch in the side where they loaded it sideways onto the dolly. They were hurried and careless like they were trying to get everything done as fast as possible. But not so fast they couldn't take a break in the middle of the job. In the past I've used other moving companies both of which carefully wrapped the pieces and took far more care with my belongings then the movers Adam's provided. How I wish I'd gone with one of the previous companies I'd used rather than taking the recommendation to hire Adam's. Absolutely heartbroken about the desk. I will never use this company again or recommend them to anybody else. They did offer to send someone to repair the desk but a) I don't trust them after my experience with their movers, b) I don't want another stranger in my home during a pandemic and c) If their movers had taken proper care in the first place there would have been no need to repair the desk. I'm mystified how they earned their good reputation after my experiences with them.

We are terribly sorry to hear you were dissatisfied with our services. We had the opportunity to already address you on every other social media website but we would be happy to address your latest review here on the better business bureau. One of the movers on your job did say that he forgot to put on his mask when he showed up at your apartment. However, he went to the truck to retrieve it as soon as he noticed it was missing. We try to take the upmost precautions with regards to Covid-19, but that was a mistake on his end, and he takes full responsibility, and apologizes for that. The movers were impressed with the size of the elevator at your apartment building and were making a joke at how large it was, and how it would be able to hold a fair amount of furniture – they do not understand that complaint, or why it would upset you. All moving companies operate a little differently. We do wrap all the furniture with moving blankets while it is on the truck. If it is raining, the movers will wrap the belongings inside prior to moving them outdoors. In your particular move – they were moving your belongings out of an apartment building, that had a covered walk-way from the building to the truck. The movers assure us that none of your belongings were exposed to the rain or got wet. Your new comment about how the side of cabinet that was scratched when they guys put it on the dollies I would like to let you know that all our dollies are carpeted to protect items from getting scratched. After multiple talks with your movers they are very upset that you fail to mention that they went above and beyond and fixed your broken futon frame (that was broken before our guys even moved you) or how they gave you a matt for under your computer chair to protect your new floors from scratches) With regards to the guys stopping for a smoke break they only did when you told them it was ok to stop and take one please note that they are driving in a commercial vehicle and it is against the law for them to smoke in, as they had to drive across the city to your new location they had a smoke before the drive. The movers completed your 2 bedroom move well within our 4 hour minimum charge. We feel they were both effective and efficient while treating your belongings with the upmost care and respect. With regards to the damage claims. If there is ever a damage done to your furniture while in transit we recommend contacting our office as soon as possible and we would be happy to help rectify the situation. We typically do not remove legs from sofas (or any article of furniture) unless it is required. We did offer to send someone over to see the damages you are claiming against us but you have declined the offer.