Business ProfileforBoyd Moving & Storage Ltd.

Key reason for complaint: Late arrival and/or delivery, Damaged and/or missing goods Where were your goods to be picked up from? Ottawa, ON Where were your goods to be delivered to? Frankfurt am Main, Germany What was the planned loading/pick-up date for your goods? 2022-07-21 When were your goods actually picked up? 2022-07-21 When was your earliest planned delivery date? 2022-09-18 When was your actual delivery date? 2022-11-21 Was there any cargo protection mentioned in your correspondence prior to your move? Contract mentioned cardo protection insurance exclusion (I overlooked, but Boyd did not follow up) Details: The quality and outcome of the service were very unsatisfactory (surprisingly, given very good reviews that your company receives) and I would like to ask you to take appropriate actions to resolve this issue. The fact are the following. – huge delay: we booked a service in July (move of 40+ boxes) with expected delivery in September; the delivery in Frankfurt happened this Monday only; communication was infrequent and only when I repeatedly asked about updates; – missing boxes: three boxes are missing (we only discovered that on the delivery day, no potential or actual issue was communicated in advance, so that appropriate actions could be taken as early as possible), two of them with some priceless family souvenirs (surprisingly, only two boxes with such items were in the whole shipment and both did not reach the destination); – many boxes damaged or opened (only 2 examples attached); – inflexibility in scheduling delivery date and fairly dismissive communication from the delivering company: notably, we were also not told by Boyd that there would be that many subcontractors on the way. I expect that the missing boxes will be located and delivered, we will be informed who, when and why opened and damaged boxes and damages will be compensated. I communicated that to a salesperson, **** *****, and owner.