Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Reliable Home on February 3rd 2023, came to fix my ****** furnace which had a recurrent failure of a faulty pressure switch (3rd replacement in 10 years) and on this date they fix the heating issue of my furnace but: (1) Left the pressure switch hanging against the hoses it is attached to without fastening to the provided bracket provided. **They say this is normal but refused to provide this in writing or come back to rectify the improper fix. (2) They red tag my furnace on the basis of leaking inducer (34 days after expiry of the 10 years warranty) even though the leaks appear to come from the pipe/hose connection to the exhaust pipe. They did not do any technical test to come to this conclusion. ** They refused to send someone do the relevant test and confirm their initial findings base on current evidence.
Business response
19/02/2023
Hello, This type of situation arises on occasion. This customer has every right to be upset at being red tagged. Unfortunately, some of the news on a report is not what the customer would like to see and involves expensive repair. Our technicians are independent Gas licensed individuals and I can only guide them in their decisions. The technicians from Reliable Home Environment are not paid extra to find false problems. The pressure switch issue is a known problem amongst ****** dealers and the current placement has been our solution to fix a problem. However, TSSA allows a customer to seek another company to review and assess the situation. This other company can reverse the red tag with their fix or professional opinion. If the red tag is reversed Reliable Home Environment will follow up with TSSA with the other company's solution to verify a safe situation exists. The only safe repair is the replacement of the inducer motor. We will work to return the customer's money because we have a 100% money back guarantee on all of our work. Thank you
************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.