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          Find a Location

          CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd. has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              2151 Thurston Drive Ottawa, ON K1G 6C9

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              2446 Bank Street Ottawa, ON K1V 0Y7

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              1224 Wellington Street, West Ottawa, ON K1Y 3A1

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              955 McKeown Avenue, Unit 3B North Bay, ON P1B 9P3

            • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

              500 Hazeldean Road Ottawa, ON K2L 2B5

            Business ProfileCAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

            Roadside Assistance
            Multi Location Business

            Contact Information

            2151 Thurston Drive

            Ottawa, ON K1G 6C9

            Visit Website
            (613) 820-1890

            Customer Reviews

            1.75/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 117

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            CAA NEO delivers roadside assistance in a responsive and responsible manner, as well as offers Members an array of travel and insurance services. They do all of this, while also taking up advocacy issues and offering savings options to its Members. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency. This company's primary purpose as a not-for-profit organization is Emergency Roadside Service. They also provide insurance products to members and domestic or international travel services for both members and non-members through their travel agency.

            Business Details

            This is a multi-location business.

            Find a Location

            CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd. has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                2151 Thurston Drive Ottawa, ON K1G 6C9

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                2446 Bank Street Ottawa, ON K1V 0Y7

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                1224 Wellington Street, West Ottawa, ON K1Y 3A1

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                955 McKeown Avenue, Unit 3B North Bay, ON P1B 9P3

              • CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd.

                500 Hazeldean Road Ottawa, ON K2L 2B5

              Location of This Business
              2151 Thurston Drive, Ottawa, ON K1G 6C9
              BBB File Opened:
              1/2/1959
              Years in Business:
              117
              Business Started:
              1/1/1907
              Business Incorporated:
              1/10/1996
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 8215-3876 for this business, issued by City of Ottawa

              These agencies may include:

              City of Ottawa

              110 Laurier Avenue, West

              Ottawa ON K1P 1

              613-5802400

              https://www.city.ottawa.on.ca/

              BBB records show a license number of 8355-2464 for this business, issued by City of Ottawa

              These agencies may include:

              City of Ottawa

              110 Laurier Avenue, West

              Ottawa ON K1P 1

              613-5802400

              https://www.city.ottawa.on.ca/

              BBB records show a license number of 50016733 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              https://www.tico.ca/

              BBB records show a license number of 4562252 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              https://www.tico.ca/

              BBB records show a license number of 4561957 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              https://www.tico.ca/

              BBB records show a license number of 4562195 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              https://www.tico.ca/

              BBB records show a license number of 4562245 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              https://www.tico.ca/

              BBB records show a license number of 4562187 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              https://www.tico.ca/

              BBB records show a license number of 4561965 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              https://www.tico.ca/

              BBB records show a license number of 50015999 for this business, issued by Travel Industry Council of Ontario

              These agencies may include:

              Travel Industry Council of Ontario

              2700 Matheson Blvd., East, Suite 402, West Tower

              Mississauga ON L4W 4

              888-4518426

              https://www.tico.ca/

              BBB records show a license number of 1198751 for this business, issued by Service Canada

              These agencies may include:

              Service Canada

              300 Laurier Avenue, West, L'Esplanade Laurier, Level 2

              Ottawa ON K1A 0

              800-6226232

              https://www.hrdc.gc.ca/

              BBB records show a license number of 325231193751 for this business, issued by Oncorp Direct Inc.

              These agencies may include:

              Oncorp Direct Inc.

              1033 Bay Street, Suite 313

              Toronto ON M5S 3

              800-4617772

              BBB records show a license number of 1193751 for this business, issued by Oncorp Direct Inc.

              These agencies may include:

              Oncorp Direct Inc.

              1033 Bay Street, Suite 313

              Toronto ON M5S 3

              800-4617772

              BBB records show a license number of 1364546 for this business, issued by Oncorp Direct Inc.

              These agencies may include:

              Oncorp Direct Inc.

              1033 Bay Street, Suite 313

              Toronto ON M5S 3

              800-4617772

              Type of Entity:
              Corporation
              Alternate Business Name
              • Ontario Motor League
              • 1193751 Canada Inc.
              • 1364546 Canada Inc.
              • CAA North Bay
              • CAA Ottawa-Hunt Club
              • CAA Ottawa-Kanata
              • CAA Ottawa-Orleans
              • CAA Ottawa-Westboro
              • 325231193751 Canada Inc.
              • CAA Parry Sound
              • CAA Sudbury
              Business Management
              • William Skorupinski, Complaint Handler
              • General Manager
              Contact Information

              Principal

              • William Skorupinski, Complaint Handler
              • General Manager

              Customer Contact

              • General Manager
              Additional Contact Information

              Fax Numbers

              • (613) 820-4646
                Primary Fax
              • (705) 474-6162
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/08/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Today July 31, 2024 my 2010 ***** express 2500 van overheated. I called caa for a tow and was asked what I was driving. The call taker asked if my truck was used for business. I told her it is registered personally to me, and she stated that caa will not cover any vehicle used for commercial purposes. She stated that if someone drives their personal car for **** they would not be covered by caa. When I initially got my caa membership I was told it covers me regardless of what I'm driving. I have read other complaints to caa where *** stated in their response that they cover the member, not the vehicle. As I was in urgent need of help, on a very hot day, I wasn't in a position to argue. I did ask the call taker if there was a plan which would help me, and was put on hold. After 10 minutes on hold I hung up and called another tow company. As I was in a urgent situation I didn't have time to shop around. I called the company recommended by the car dealer which I needed to be towed to, and was charged $308.00 to be towed 30km. I'm very disappointed by caa denying to help me, and I realize they will probably not be receptive or helpful. I'm open to any help you can offer, and I want to advise others that they too could be denied help in a bad situation. *******************
              Read More
              Read 13 More Complaints

              Customer Reviews

              16 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ryan R

              01/10/2024

              ************* Can't tow more than 100kms from a residential house. Just a joke of a tow company.

              CAA North & East Ontario \ CAA Travel Agency (NEO) Ltd. Response

              02/10/2024

              s a not for profit membership based organization and with the increasing cost of road service, we have made the decision to limit some road service. These are clearly communicated in our Terms and Conditions, including If a Member requests a tow further than 100 kilometres away from their place of residence, CAANEO reserves the right to review the call and contact you to advise of your options, including selecting a closer garage. We encourage all members to read our Terms and Conditions on our website, *********
              Read 15 More Customer Reviews

              Local BBB

              Better Business Bureau of Greater Ottawa

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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