Business ProfileforMobile Snap

As a business owner, it is bad practice to talk negatively about another business. However, I felt the strong desire to leave a review in this instance because I was ripped off almost $300 by Mobile Snap in Pembroke. I accidentally broke my phone screen and brought it to Mobile Snap to be fixed. I picked the phone up near the end of day and all seemed good with the work. Later that evening when I started to browse with my phone, I noticed the screen was acting up. I called the store the following morning and informed them of this issue and was told to bring it back in. When I brought the phone back, the associate checked the phone over and instructed me to come back in about an hour, so he had a chance to replace the screen. There was not a single mark or scratch on the screen. I went back in to see if the it was repaired and I was told that they are not fixing it and accused me of dropping the phone. This turned into a heated discussion, and I explained repeatedly how I did not drop the phone and how he should be able to clearly see that because there was not a single mark on the screen. He then changed the story from me dropping the phone to, you must have pushed too hard on the screen. I finally had enough as we were getting no where and requested to speak with the store manager. This is when he picks up the land line phone, starts dialing and then hangs up. He then looked up at me and tells me that he is the store manager, and the decision was final. Well let’s just say I had enough at that point and informed him that I would see him in court. Its all about the principle now. Absolutely horrible, dishonest service.