We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          TVAPE has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • TVAPE

              17-11 Progress Avenue Scarborough, ON M1P 4S7

            • TVAPE

              800 - 1243 Islington Ave Etobicoke, ON M8X 1Y9

            Business ProfileTVAPE

            Vaporizers
            Multi Location Business

            Contact Information

            17-11 Progress Avenue

            Scarborough, ON M1P 4S7

            Get Directions
            Visit Website
            (855) 234-8273

            Customer Reviews

            1.6/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            TVAPE has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • TVAPE

                17-11 Progress Avenue Scarborough, ON M1P 4S7

              • TVAPE

                800 - 1243 Islington Ave Etobicoke, ON M8X 1Y9

              Location of This Business
              17-11 Progress Avenue, Scarborough, ON M1P 4S7
              BBB File Opened:
              15/11/2013
              Years in Business:
              15
              Business Started:
              8/11/2009
              Business Incorporated:
              7/6/2012
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Tvape Canada
              • 2334271 Ontario Ltd
              Contact Information

              Principal

              • Mr. Nima Noori, Founder/CEO

              Customer Contact

              • Mr. Nima Noori, Founder/CEO
              Additional Contact Information

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/01/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I ordered a ******* hybrid on November 27 as a Christmas gift. I was told it would be delivered by December 5. I’ve had no updates other than when I’ve contacted them, and just keep told it’s on its way. It’s in customs, etc. If it’s going to take over a month, don’t say 2-7 day shipping. ******* ***********
              Read More
              Read 9 More Complaints

              Customer Reviews

              20 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Igor B

              06/10/2024

              Have ordered some products from them…After the delivery date was missed I contacted my CC company fora refund!After that I wrote the email to customer service and to my lil surprise I was told the items are outta stock and they working on a refund…Two weeks later?***************

              TVAPE Response

              18/10/2024

              Dear ****, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your recent order. We understand your frustration regarding the missed delivery date and the out-of-stock status of the items you ordered. Please rest assured that we have been actively working to resolve this issue. According to our records, our customer service team contacted you multiple times via email, under request #******, to inform you of the situation and to offer options to choose a different device, wait for a restock, or receive a refund. Unfortunately, we did not receive a response from you. As such, when you reach out to us on *****@*****.com on October 5th, we processed your refund immediately. We recommend checking your inbox for these communications and maybe your spam folder. Please reach out to our customer service team directly at **@*****.com if you have any further questions or concerns. We value your business and hope to have the opportunity to serve you better in the future. Thank you for your understanding.
              Read 19 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.