Business ProfileforEquitable Bank

My parents had been with an Equitable Bank for quite a few years now my dad passed away in April 2022, and my mom continued to pay the mortgage until she was unable to. She started looking into a reverse mortgage which we had updated equitable bank on yet they still started foreclosure proceedings one week before their anticipated payout. Their lack of compassion for a widowed senior has left the family very frustrated as their forcloser proceedings has cost the family lots of more money than there is available. The death of my father was very unexpected and very hard on our family having almost lost our home of over 25 years equitable, had no remorse or compassion in helping through the process or giving us a couple of months time to get a reverse mortgage to pay out their balance owing. I do not recommend this bank at all. Their interest rates jumped from 4% to nearly 9% a 5K mortgage jumped to 9K. Making it nearly impossible to make the monthly payment. We scramble to try and sell, but chose to proceed with a reverse mortgage instead until the market gets better. I said we continue to update this bank, yet they still proceeded to foreclose without any warning or any email or phone call saying that they were going to start the proceedings one week before their payout.