Business ProfileforMia Bambina Boutique

****** ***** *** **** **** ********* I ordered two dresses for my girls' communion and three days before the party they canceled my order without taking any responsibility. I placed my order on March 6th, 2024. Beginning of May I tried to contact them to check on my order, they said they will check and get back to me. After that they stopped replying to my emails and phone calls, I even messaged them on *********. A week before the party, I was able to reach them and they told me that the production made a mistake in filling out the documentation for the shipping and the dresses are on hold by the customs and it might take weeks to be released. Three days before the party, they asked me to pick whatever they have in stock. They had very limited styles and sizes but I still agreed because I had no other option, then they told me that they can't ship it on time (which it was a ***) and they cancelled my order right away. I called ***** to check with them and they told me they have next day shipping from Canada to US. *** ****** * *** ************* **** *** ** *************** **** ******** ******* ******* **** *** ****

Thank you for your recent communication regarding your preorder of two custom-size dresses placed on March 6th. We understand your frustration and appreciate the opportunity to clarify the situation. Our company policy, clearly outlined on our website, states that pre-order dresses are typically delivered within 8 to 12 weeks, with high season preorders (December-April) potentially taking up to 16 weeks. Given your order date, your dresses were scheduled to be delivered within this timeframe. When you contacted us at the beginning of May requesting the dresses by May 4th, we regret that we were unable to meet this expedited timeline due to the production schedule. Despite this, we offered you several alternative solutions, including similar in-stock dresses and another set of dresses matching your required sizes and measurements. Unfortunately, the delay in confirming these alternative options, coupled with the high cost of guaranteed one-day delivery, which was not feasible for you, prevented us from meeting your new deadline. We understand the importance of your order and, although custom-size dresses are typically non-refundable as per our policy, we issued a full refund to you as a gesture of goodwill and commitment to customer satisfaction. We apologize for any inconvenience this situation has caused and appreciate your understanding. Should you have any further questions or need additional assistance, please do not hesitate to reach out. Best regards, Elena S. SEO and owner of Mia Bambina Boutique

Being honest with your customers is the only way to create a successful business. You stated that the two dresses were pre-order custom size dresses, but it was only one of them pre-order custom size. When I placed the order, it asked for the event date, so when you can’t meet that date, you should notify your customer from the beginning. When I contacted you beginning of May, you didn’t say that you were unable to meet expedited timeline due to the production schedule, you told me that the dresses are on the way from the production and will be delivered by the following week. When I contacted you a week later, you said that the dresses are on hold be the Canadian customs due to mistake in filling out the document for the shipping. Regarding the alternative solutions that you’re talking about are couple dresses that don’t even look similar to what I ordered. The other set of dresses that match my required sizes, the delay was on your end. I confirmed that I will take these dresses and you didn’t respond till the next day when you know that I have only couple days till the party, and the messages between me and you are the best proof of that. Talking about the high cost of guaranteed one day delivery, you didn’t even mention the cost to me, instead you cancelled the order, so please don’t state that it wasn’t feasible for me, instead say it wasn’t feasible for you. If you informed me about the shipping cost, I would’ve paid it. As a company, shipping cost shouldn’t be an issue to fix a mistake you made and to meet customer satisfaction. What about ignoring my calls, messages and email to check on my order? If you were honest from the beginning that the dresses are not ready, you could’ve avoided all of this from happening. You issued me a full refund because this is the least you can do to take a responsibility of your mistake. You should also mention that you cancelled the order three days before the event. ****** ***** ********* **** **** ******** ** ** ******* ******** **** ** ********* ********** *** ****** * ********* **********. Thank you!