Business ProfileforScotia Dealer Advantage Inc

Having representatives knowledgeable about resolving issues would be nice for a start. It's frustrating speaking to ppl that don't speak and understand English clearly to navigate issues. I purchased a vehicle and was financed by SDA, never missed a pymt and then decided to trade in my car after 7 yrs due to an engine problem that wasn't worth fixing. Found a new car and spoke to SDA for my buyout letter upon receiving the dealer noticed the VIN didn't match my ownership or actual vehicle number as indicated on the letter. Ergo my loan was associated to a vehicle similar to mine but not what I had in my possession nor even same colour. Contacted SDA and was told they'd open an investigation to see what happened. Almost 2 weeks later and still couldn't get a clear response of what was going on. Mind you the vehicle I had in my possession when checked by the dealer showed no liens on it but the one listed on the bank payout letter and verified by their reps as being associated to my loan was showing salvaged in 2020. When I asked for a stop pymt to be put on my loans till they figure out who's vehicle my loans are being applied to since it's clearly not mine they said they couldn't do that bec I was just paying a loan regardless. How can I be paying a loan towards a vehicle that's not mine and they not see a problem?? It's like pulling teeth each time I call having to speak to someone who says they'll escalate the case and yet it's still not resolved and I'm unable to sign for my new vehicle as a result.