Business ProfileforThe Beadery

** *** ***** **** ****** * ***** ** * ****** I brought a 1975 vintage ***** watch to Claude ***** *** ****** **** **** ** ************ ** have a piece fixed since the date wouldn’t move. The dial and hands worked perfectly fine when I brought it to him, just the date needed to be fixed. I also paid him to clean the watch. I spent months waiting for Claude to get back to me with regards to a “very specific” piece he was trying to source for me (no problem). Whenever I walked by the store I would go in and ask him for an update to which he would say “I’m still waiting. I’ll reach out to you next week”. Every single week for 6 months I waited for him to reach out to me with an update and he never did. After waiting a long time, I decided to pick up the watch and continue waiting for the part the come in. The watch came back not working whatsoever (the hands won’t move) leading me to believe he misplaced a part or didn’t put it back properly. The watch was also dirty which was a service I originally paid for. I took the watch back in and Claude acted like he had never seen me before, didn’t remember the watch, didn’t remember doing any work on it, and got extremely defensive. This is a terrible *** ** *** * ********* *** * ***** ***** ***** **** *** **** ******** ****** ******** * ***** **** ***** *** ***** **** ******* **** *****

Hi ******, We’re sorry to see that you’ve chosen to leave yet another review i* ******** ** **** ****** ******* but we feel it’s important to clarify a few things. When you picked up your watch, there was no mention of any issues with the work done. In fact, the watch was fully functional at the time, and you left the shop with no complaints. It wasn’t until much later that you reached out with new concerns about the watch not working and the condition of the hands. When you returned to the shop, Claude simply asked for your receipt to verify the work that was done—standard procedure for any business dealing with a high volume of repairs. Instead of providing the documentation, you became infuriated, refusing to cooperate, and even threatened to leave the worst review you could write. All of this over a simple request for paperwork. The only receipt you provided us with was a screenshot of the ******* transaction which you attached to your * **** ****** ******* after you left the shop angry, with no details regarding the work that was performed. It’s clear that the situation escalated unnecessarily. If you had simply provided the receipt or given us a moment to pull up the details of the work, we could have quickly found a solution. Claude was willing to open the watch back up and figure out what was causing the hands to seize. Instead, you chose to leave upset and escalate things by threatening to damage our reputation without allowing us the chance to address your concerns. We’ve always been committed to providing great service and doing the best we can for our customers, but we can’t do that if we’re not given a fair chance to resolve issues. There isn't a single reputable jewelry shop that wouldn't ask for a receipt or work order to verify the details of a repair—after all, we can't be expected to remember every single detail of every repair, especially when handling such a high volume of work. Sincerely, The Beadery

This is an unacceptable response from a business. Let me be crystal clear: I came into the shop at least 10 times over the course of six months to get updates on my watch. Claude knows who I am, he knows the watch, and he **** every single time I went in to see him. At one point, he told me, "The watch is with my friend... we're trying to source the missing part for you." Now he’s acting like he’s never seen me or the watch before? That’s simply outrageous. I have receipts with his handwriting, which only he can interpret. The claim that I picked up my watch and did not report any issues is absurd. I picked up the watch because Claude wasn’t giving me updates and hadn’t repaired it. I initially brought the watch in to fix an issue with the date function and was told it wasn’t fixed yet and would require more time. There was no reason for me to test the watch in the shop because it wasn’t repaired. It’s an automatic watch, which means it needs movement to start functioning again. That no longer works, which strongly suggests Claude mishandled it while taking it apart or putting it back together. This is consistent with the lack of care and attention he demonstrated in his communication with me throughout this process. My reaction in the shop was a direct response to Claude pretending he didn’t recognize me, which was insulting and **************. I also have concerns about what Claude may have done to my watch, and I will be investigating this further. As a business, you need to do better. Own up to your mistakes, take responsibility for your actions, and treat your customers with respect. If Claude wishes to resolve this issue, he has my number and can call me directly.

Your multiple visits to our shop have no relevance to our request for a receipt or documentation for the service provided. Our request for such documentation is simply standard practice to verify the details of any work completed. We will say this again: no issues were reported with the watch at the time of pick-up. It is the client’s responsibility to raise any concerns at the time of collection. You left the shop with the watch, and at no point did you indicate there were any problems. It wasn’t until months later that you raised allegations of damage, which leaves us to wonder why the issue wasn’t addressed immediately upon receipt. Your statement that you plan to investigate the situation now, after having had the watch in your possession for months, is not something that can be proven or substantiated. Once the watch left our shop, we had no control over its condition, and any allegations made weeks later are impossible for us to verify. Regarding the situation in the store, we believe you shouldn’t be so offended that Claude didn’t immediately recognize you or jump to a conclusion. Claude handles many clients and pieces of jewelry, and sometimes it takes a moment to recall every detail, especially in a busy environment. That being said, it’s important to approach these situations with patience and understanding. Based on your behavior in the store and your intention to damage our reputation across multiple platforms, it’s clear that a resolution is no longer possible. You have openly stated that you do not trust The Beadery or Claude, and under these circumstances, it is best that we refrain from doing any future work for you.