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            • Acadium

              176 Yonge St 6th Floor Toronto, ON M5C 2L7

            Business ProfileAcadium

            Training Programs

            Contact Information

            176 Yonge St 6th Floor

            Toronto, ON M5C 2L7

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

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            Business Details

            Location of This Business
            176 Yonge St 6th Floor, Toronto, ON M5C 2L7
            Email this Business
            BBB File Opened:
            2/11/2020
            Contact Information

            Principal

            • Mr. Moe Abbas, CEO

            Customer Contact

            • Mr. Moe Abbas, CEO
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            4 Customer Complaints

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            Most Recent Customer Complaint

            12/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I met with Acadium to learn about their services in October of this year. I sat through multiple sales calls to learn about their service as did my partner. Acadium claims that they will match you with digital marketers with basic level of understanding and experience in what we are looking for. Throughout the sales process we continued to ask detailed questions about the candidates and their experience. Both sales people we talked to assured us that the candidates would have a baseline understanding of digital marketing and we would only be matched with people that have experience in what we were specifically looking for. After signing on for the apprenticeship program, we had initial conversations with 3 candidates. It was clear immediately that not only did the candidates not have a basic level of marketing experience but they also had NO experience in what we were looking for. We declined each apprentice and decided to request a refund. During our sales calls, the sales rep ASSURED us that we would be able to get a refund if we did not decide to move forward with a candidate. After requesting a refund, we were first denied and told we had a site credit. We then contacted the CEO and had a google meets call, he refused again to grant us a refund. We've now taken this issue to our bank and are reporting Acadium for fraud as well as false advertising. The sales team was 100% dishonest during the sales process and misrepresented Acadium's ability to provide the service they said they could. The CEO is now referencing a refund policy that was not shared with us until after we signed the contract, not to mention that the sales team directly told us the opposite of the policy. We are requesting a refund for the program for false advertising, dishonest sales tactics and services not being provided.
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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Niasha F

            17/07/2024

            ********* ***** ** **** **** * ***** ** ****** ***** ** ****** *** ******* **** * ******* ** * ***** ******* *** ***** ******* ** **** ********** ** ******** ** ********** This company DOES NOT vet their apprentice candidates. They will match you with people who are not interested in working nonetheless interviewing for an opportunity. They paired me with someone who insisted on asking me for money when it was supposed to be an unpaid apprenticeship. I finally got an apprentice after three months of interviewing their candidates and begging to be let out of the contract, which they refused repeatedly. I have been working with Acadium since April 2024. It has been difficult, to say the least, to find quality apprentices. It took me until I was well into the summer before I found one who could meet the interview requirements, and provide two seemingly legitimate references, and work samples. Now that I am working with an Apprentice this person does NOT communicate in a timely fashion and keeps piecemealing me the deliverables. I keep expressing that this is a critical time for my company and I have no time to play around but I am experiencing more stress and delays than if I went ahead and did it on my own, but I am also trying to build my business and make money. I have asked for a refund, even partial at this point, and they will NOT budge despite how painfully difficult it has been to work with their online platform, apprentices who they do not vet well, and the poor quality of work that is being done on the part of the one apprentice that I finally got to meet the minimum requirements. They keep sending me weekly check-ins about how the apprenticeship is going the only good one so far was the first week, yeah basically orientation. ** *** ****** ** **** ******** **** **** **** *** ******* ****** ******* **** ***** ** ** *** ***** ***
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Ontario

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