Business ProfileforGreen Shield Canada

In March my dentist tried to email greenshield the information about an upcoming appt that was scheduled for July 23. I live in a remote community so I need greenshield to approve dental travel, and then my benefits department arranges my flights etc No update by July 10th, so I checked the email and saw that the dentist misspelled theGS email address. I forwarded the email to ********************************************************* and I asked that they let me know when they receive my email.No response by July 16th, so I called GS. The person I spoke to was very kind, but could not verify if GS had received my email. they confirmed the address was correct and that it should be processed soon. They advised me to call back tomorrow.I called back the next day and the person I spoke to was also kind. They contacted the claims department and was concerned when the department told them they had processed all the claims for that period and there was still no sign of my claim. They asked me to forward the email again, to the same address, but to also include the address ***************************************************************** I sent the email and they confirmed that they received it, and then they marked it as urgent and sent it to the dental travel department. They advised me to call back to check on the status.I called back July 18th. This person wouldnt look into any information for me, told me that they would process it in the order they received it, and acted like I was wasting her time. I called again that afternoon, but the new person also acted like I was wasting his time. I tried to tell him that there kept being issues and that my claim might not be processed in time for my benefits to buy me plane tickets, and I told him that I had forwarded the email on July and he said that was only 3 business days (it was 5 business days). I was so upset that I got off the phone before remembering I had been told to call back if there was no update.Its Aug 8th and I cannot afford a flight home. Still no update.