Business ProfileforPattillo Balance & Hearing Center

On or around October 19th, 2023, I visited Pattillo Balance and Hearing ********** for a hearing test and consultation. Test indicated loss of hearing and I was shown a hearing aid set manufactured by Audible Hearing. About a week later, October 27th, 2023, I returned and purchased the hearing aids ($5,000).A little more than a week later the right one stopped working. On November 1st, 2023, I called to schedule an appointment. No answer so I left detailed message. Over a week later still had not heard back from Pattillo Balance and Hearing, so I called again on November 10th, 2023, and again left a very detailed message. Two weeks later still no response so I called again for the third time on December 1st, 2023, and left message voicing my concern that no one was responding to my calls. On December 12th, 2023, called for the fourth time. After no response finally decided to drive to the office on the 14th only to discover they were closed. As a side note all the calls I made, and messages left can be verified.After I filed the dispute with my credit card company and shortly AFTER my trail period was over, I did receive a call from Pattillo Balance and Hearing asking me to come in and have the hearing aids repaired. I am not necessarily accusing Pattillo Balance and Hearing of acting in bad faith, but I do find it ironic that they only returned my calls after it was too late for me to return the instruments. I am now out $5,000 and have a defective product that I am unable to use. I purchased the hearing aids and prior to the trial period deadline tried to return them. I did everything in my power to contact Pattillo Balance and Hearing only to be ignored until the deadline for returning them had expired.