Business ProfileforProtective Life Insurance Company

On 11/1/2024 I had to call Protective Life 8 times trying to find out an easy process just to close out what they are calling a fixed annuity (traditional **** account and get the funds transferred to another company. On each call i was told something different every time and received to a point after awhile if it was correct information or not. I asked to simply have funds transferred to an active 401k account I have open thru my company. I was told on 4 of the call attempts with both Protective Life escalation department and the other company that funds could be transferred. First I was sent a transfer form that I had questions about so called back and was told this was the incorrect form. Then I was sent a withdrawal form but on this form it clearly stated that funds would be taxed and I stated to them that I was not withdrawing the funds and simply wanting to transfer. Secondary company stated that they could be transferred that I would just need to request from Protective to have a check sent to them. Called back again to Protective they stated they needed written info from the other company which they stated they don't supply anything just a bunch of back and forth. After awhile I felt Protective Life was trying to hold my money and not wanting to transfer it making me go thru a bunch of loop holes. On the 7th call IK was then told by a **** in escalation that I could not transfer the money which the secondary company stated that a traditional *** could be put into my 401k. Just a lot of miss communication from Protective Life and not at all helpful to make things smoothly and understandable on what is able to be done. I also spoke with a ***** from Protective Life who also on two calls could not clearly explain things telling me to get an accountant or CPA so I am going to spend money to just close out an account because I no longer want to do business with them that should be simple and easy to have funds transferred.