ComplaintsforEvernest

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used the Evernest company to find a housing rental. I viewed a property on Saturday, June 3rd, and paid a $65 application fee for the specific rental I viewed on that same day. This morning, June 6th, I received an email requesting additional information. However, I received another notification later today, telling me that the property I applied for is no longer available. I spoke with a representative who verified that they approved another person yesterday; she also said that I could not receive my money back. Further, I called dozens of times yesterday to follow-up with a representative and did not receive an answer. I also left messages on Sunday and Monday and no one returned my calls or emails. It is understandable that I cannot be guaranteed a property that I viewed and applied for. I also understand the terminology "non-refundable." However, it's also apparent that its associates were aware that another applicant's paperwork was going through and being processed for approval. It is unfair to allow a consumer to pay for something that is not available. I was told that I could apply my fee to another property. However, the website indicates that application fees are to be made PER EACH property one applies for. I did not apply for any random property. I applied for the property I was shown and have corresponded about for several days now. Furthermore, the other available properties the representative referred to are unsuitable for me as they are far from my job and in unsafe neighborhoods. I have no desire to make application to those properties. I would like my money back so that I may apply for housing with another company.

  

  Business response

  07/14/2023

  Hi *****, 

  I am sorry your experience with Evernest was unpleasant at the time you made this complaint; however, it seems we were able to find you a property you like, you signed a lease and are moving in later this month! We look forward to having you as a resident! 

• Initial Complaint

  05/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My property mgt. company has a new agent. Regarding the unit I'm attempting to rent, the previous tenant was allowed to move out without cleaning the unit as it was clean when they moved-in. The agent wanted me to pay cleaning fees of over $600 which I felt was unnecessary because I assumed the unit was cleaned by the tenant at move-out. Today I received a vacant unit report that potential tenants are stating the unit is not clean, now I'm going to have to take care of this matter to get the unit rented. When I self-managed the unit if tenants did not leave it clean at move out I deducted cleaning fees from their deposit. This is common practice and I do not understand why it was not done by the agent; I feel my unit is not being properly managed.

  

  Business response

  05/31/2023

  After receiving the feedback from ******* on 5/30, the issues are being addressed and we have communicated with her as such.  Prospective tenant feedback has mostly revolved around "smoke smell" which appears to be coming from neighbor.  The unit was cleaned during the tenant turn and is now being inspected for any spot clean needs resulting from prospective tenants touring the property.

  Customer response

  05/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Evernest Has tried multiple times, systematically, month after month, to false charge me, sometimes 2 and 3 charges on the same thing, sometimes just for their mistakes, all kind of different tactics.When I left they didn't return the deposit money and kept taking money on my behalf after I had canceled their authorization.

  

  Business response

  04/27/2023

  Nadav,

  We have communicated regarding your account multiple times. You were charged for maintenance work completed at your properties. You terminated services with us on February 13th, and the work orders were completed February 7th, and billed to your account when invoices were received. The security deposit and payments were forwarded to your new property manager at your request. 

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our roof fell in from being completely soaked in rain there was black mold everywhere in the roof the entire roof needed to be replaced they took over 3 weeks to get the work started gave us no notice it was going to be done and the company removed none of the molded insulation from the roof now evernest is charging to repaint the entire house saying there was damage beyond Normal wear and tear throughout which is false they didnt not need to paint every wall in the house they did this to keep not only my 2k dollar deductible but also another thousand dollars in back pay for the month of Jan rent we paid then were un able to live in our home theyve done this to get money back that they have lost due to negligence in care for the home at my experience and Im sure my family and childrens health

  

  Business response

  03/27/2023

  Hi *******,

  We are reviewing your tenant disposition and will reach out to you when that process is complete. We agree there was a roof leak, and we offered to release you from your lease. You did not move out of the property until February, due to waiting on your new home to be ready. Our team is reviewing damage that *** have been caused by the leak vs tenant damages, and will let you know if adjustments are made. 

• Initial Complaint

  03/21/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Looked to rent a home that was represented by Evernest.They continued to drag out the process, they avoided answering any questions. Provided false information saying that a bank statement was sufficient to prove income. Then required pay stubs for proof of income. After providing the 4 months of most recent paystubs, they said that wasn't good enough. Had to wait another week and get another current paystub from my employer. Then was disqualified from renting the house for being unable to provide proper income verification. We have had nothing but stressful issues in the process of trying to rent through this company.

• Initial Complaint

  03/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Since the beginning of working with Evernest it has been a hassle to get things in order. It has now turned into a renters nightmare. Every staff member that we have encountered has been unprofessional one way or another. We properly requested maintenance 02/23 for something that is included in our lease. Weve even offered to fix the solution at our expense. Till this day we have been given the run around and no real resolution. Although we know it is totally illegal and unethical in the manner we have been dealt, we just want to hold our end of the contract we signed and in turn expect them to hold to theirs. These people have no respect for renters and are only out for money. *** asked to speak with with a manager or someone higher up to express or concerns however I was told that there werent any. At this point were left to seek legal action for something so minuscule all because are complaints have been ignored and not taken seriously.

  

  Business response

  04/09/2023

  The tenant had issued a maintenance request for the dryer being non-functional.  This was a new dryer that had smart controls on it.  The directions for use were provided to the tenant and we believe the matter to be resolved.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We were trying to rent a house and they charged us a fee then started stating bogus reasons why they could not get our approval and we were charged ****** We tried to tell them how my husband job could be verified and his boss tried to reach them they were so aggravating. Basically they use this to steal peoples money I have yet to see this place get rented. We want our money back. We found a house 3 weeks after they stole our money. This company is located in *********** ** LEASE Evernest ******************* ************ I want my money back they did not fullfill their rental to ** they just gave lane excuses The address was on pheasant drive ***** **

  

  Business response

  03/27/2023

   

   

  Good morning,  I have include (Evernest) conversation (*********************) and *************************** below.  We did not deny *************  ****** has not provided you with accurate information.  ********************* from our underwriting team asked *************** he was still interested in the property after several messages and ****** not submitting necessary information for income verification, he chose to no longer be considered for the property.  He was charged for $150.  

  "*************************;replied
  Nov 21, '22, 10:00am
  
  No

  
  *************************
  *******************"

   

  "********************;replied
  Nov 21, '22, 9:53am
  Closed
  Hey ******,
  I am following up to see if you are still interested in moving forward with your application with Evernest. If so, we will still need your employer's email address to confirm employment.
  If you do not wish to proceed, please let me know so that I can cancel your application.
  Let me know if you have any questions!"

  Customer response

  03/27/2023

   
  Complaint: 18664568
  
  I am rejecting this response because:

  ***** gave them directions how to verify his employment they would not comply, after my investigation around the community they are known for this it helps them steal the consumers money.  I request they give us our funds back and I am not requesting the intrest.
  
  Sincerely,

  ****** And *************************

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I rented a property from Evernest ******************** it was an online company, and they have a local office as well. I was to relocate from ******* to AR, as a virtual at home worker. My lease started 12/22, and I started moving 12/24, after entering the home found there were severe roof leaks that caused mold and the ceiling to bow, heating issue, and no way to connect an internet box. It took them 10 days to tell me it was my responsibility to have outlets installed, by that time I had already be advise by their contractor the home was unsafe and not to move anything in and it should have been inspected before anyone moved in. I called the city for assistance, and they reach out to the Evernest but they never return their call, 3 weeks later the property is still incompleted with mold, and they only avoid my questions. They have people working in the house that I was not informed about and yet they still question me like I let the people they hired in the home. I have found a new place to live after 3 weeks of no response, and they refuse to let me out of a lease due to the property not being safe. Please help I cannot afford a lawyer. I have all the emails of me asking for assistance or to be relocated. This is not fair business practice. Please help. I have even requested they send someone to confirm but they have not. I have sent them pictures and videos.

• Initial Complaint

  01/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had the unfortunate experience of working with Evernest ******************* and it has been a complete nightmare. From the start, it has been incredibly difficult to get someone to talk to over phone and email, with multiple voicemails and emails going unanswered. There was an outstanding balance on my account but there was no outreach thus I was never notified and was shocked to find out it had been sent to collections with additional fees added on. Despite my efforts to resolve this issue, they refused to remove the additional fees and even failed to update their records to reflect a zero balance EVEN AFTER paying off the outstanding balance to collections.Furthermore, during the time they managed my properties, they have been consistently unreliable in their responsiveness and handling of tenant situations. Despite charging a competitive rate, the quality of service provided is sub-par and far from satisfactory.I am extremely disappointed with Evernest ******************* and have since moved all my property elsewhere. Their poor communication, lack of accountability, and unreliable service have led to them losing a valuable customer. I would advise anyone considering using this company to look for alternative options as their management practices are unacceptable and have caused significant stress and inconvenience.

  

  Business response

  01/18/2023

  We are saddened to hear that you are dissatisfied with the services received from Evernest. Once your account is sent to collections, you must pay the collection company directly. Since you must pay the collection company directly, Evernest must wait to receive the funds you paid to the collection agency. We cannot revise your account to reflect a zero balance until we receive the funds. Our records show we responded to your email informing you of this process. While we understand you are unhappy with the response, we cannot apply monies we have not yet received. As discussed, once the collection agency send us the monies, we will apply them to your account and **** the account as paid. Please allow up to 30 days for the payment to update. 

  Customer response

  01/19/2023

   
  Complaint: 18820558
  
  I am rejecting this response because: I have provided email confirmation and evidence of payments made to the collection agency, and it is disappointing that my account has not yet been updated to reflect a zero balance. I have paid everything on my end and it is the responsibility of Evernest to ensure that records are accurately reflected. It is not my responsibility to follow up on the status of my account from the collections agency.

  Furthermore, I would like someone to address the issue of not being notified of the outstanding balances in a timely manner. I was never notified of these outstanding balances and it is unacceptable that Evernest proceeded to send my account to collections without making a meaningful effort to contact me first. This lack of communication and accountability on Evernest's part has caused undue stress and inconvenience for me. Additionally, the amounts were incorrect due to whatever additional fees that *** have been added on, and it is important for Evernest to address this issue and ensure that the correct amounts are reflected on my account.
  

   

  
  Sincerely,
  
  ***************

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been renting the home from *********************** for 2 years. Earlier this year they sold several properties to Evernest. My renewal was on 12/1/22. The renewal was an offer to increase my rent amount to $655.00 as well as other expenses. This seems unlawful to me.

  

  Business response

  01/03/2023

  Evernest did not purchase the property in question. Evernest is the management company for the owner that purchased the property on May 31, 2022. ******************** lease expired on November 30, 2022 at a rental rate of $950. The new property owner requested that we increase the rent to current market rate in the amount $1,545. **************** filled out an application and, unfortunately, did not meet the qualifications for that rental amount and was issued a 60 day notice to vacate the property.

  Customer response

  01/04/2023

   
  Complaint: 18645160
  
  I am rejecting this response because: I have been living at the property for 2 years. My initial rent was $900.00. The next year the rent increased to $930.00. The property was purchased at over a million dollars in May. I did not receive an offer to renew the rental but to apply for a lease with an increase of $655.00. This would put the monthly amount at $1585.  The qualifications stated that I would have to make 2.5 times that amount monthly inorder to qualify. This is not possible based  on the short time frame from when the property was purchased till the lease offer. I  do understand that that is the point. Pay or get out(vacate). Does the tenant not have any rights? I applied knowing that I did not earn 2.5 $1585.00 but I needed to try.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩