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          Blue Cross And Blue Shield Of Alabama has 1 locations, listed below.

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            Business ProfileBlue Cross And Blue Shield Of Alabama

            Health Insurance
            BBB accredited business

            Contact Information

            450 Riverchase Pkwy E

            Hoover, AL 35244-2858

            Get Directions
            Visit Website
            (205) 220-2100

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            Customer Reviews

            1.16/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            46 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/1956

            Years in Business: 88

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Based on information provided, this company offers medical health insurance plans.

            Business Details

            Location of This Business
            450 Riverchase Pkwy E, Hoover, AL 35244-2858
            BBB File Opened:
            4/1/1956
            Years in Business:
            88
            Business Started:
            1/1/1936
            Business Started Locally:
            1/1/1936
            Business Incorporated:
            1/1/1929
            Accredited Since:
            6/1/1956
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • BCBS
            Business Management
            • Ms. Latreta Pearson, Operations Manager
            • Ms. Kenya Williams, Call Center Manager
            • Mr. Tim Vines, President/CEO
            • Ms. Tamika Hood, Customer Service Manager
            • Ms. Romelia Myers, Executive Manager
            • Mr. Tyler Williams, Vice President of Sales
            Contact Information

            Principal

            • Mr. Tim Vines, President/CEO

            Customer Contact

            • Ms. Latreta Pearson, Operations Manager
            • Ms. Romelia Myers, Executive Manager
            • Mr. Tyler Williams, Vice President of Sales
            Additional Contact Information

            Fax Numbers

            • (205) 220-7396
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            46 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Multiple visit to 3 doctors to get a UTI. Change my primary doctor and sent all records prior to change primary due to small town and not getting me treatment. 1 st denial was Dr not on list ( PPO) error sent thr list yo bc of Al, next was not referral. I was told a primary/ internist can not refer to another primary internist. Now Bc of Al shows new Dr as primary but after 2 visit. Records again transfer and changed primary prior to appointment. For 21 years I have also been treated for skin pre cancer and cancer. Again ******* couldn't refer FL dermatologist but my 21 year history of mammograms get paid? This " insurance" cost me $13,296 a year and excuse after excuse to not pay claims. This is not having medical insurance. Please help, currently evacuating do to hurricane, I can be reached after 10/2 by phone. Email is good option. Thanks for any and all help.
            Read More
            Read 45 More Complaints

            Customer Reviews

            25 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin M

            10/01/2024

            bcBS execs and board members should be ashamed of themselves. I can't even get my insulin and CGM using my "insurance". One of my insulins isn't covered by bcBS at all, so I have to use the mfr discount card to make is somewhat affordable. My CGM (continuous glucose monitor) cost 3 times more with bcBS, than with the mfr discount card, which is still unaffordable. I look down my list of claims, and out the last 30, bcBS only paid any amount on 4 claims. I know this is the plan that I signed up for, but this is the best offered by my employer. bcBS should be ashamed to sell this anyone, let alone call it ***************** I've had bcBS my whole life - 46 yrs, and it didn't use to be like this. What they do should be illegal. bcBS used to be the best, but that is definitely not the case anymore. Very disappointed! No stars have been awarded, I forced to select one star only bc it made me.

            Blue Cross And Blue Shield Of Alabama Response

            10/04/2024

            October 4, 2024 Mr.. ********* x** ***, AL ***** Name of Patient:Mr. ********* Contract Number:PPA*****8888 Review ID Number:61097 ********************* are responding to your complaint concerning your benefits for insulin and a glucose monitor.We have reviewed your employers benefit plan and based on the guidelines of that plan, there is an in-network deductible of $8,450 per calendar year. Drugs purchased at a participating pharmacy are considered at 100 percent, subject to a $20 copayment for a Tier 1 drug, 100 percent, subject to a $35 copayment for a Tier 2 drug, 100 percent, subject to the in-network deductible for a Tier 3 drug and 100 percent, subject to the in-network deductible for a Tier 4 drug.We have reviewed your claims for 2024 and the reason no payment is being made is because they are applying to the deductible. At this time, you have met $3,177.38 of the in-network deductible. Our records show that a claim for insulin that was filled on October 1, 2024, paid with a $20 copayment.The claims are processing correctly under the guidelines of the contract. However, we do understand your frustration.Sincerely,Customer Service
            Read 24 More Customer Reviews

            Local BBB

            BBB Serving Central & South Alabama

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