ComplaintsforHuntsville Granite & Marble, LLC

• Initial Complaint

  01/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/27/23, Huntsville Granite & Marble (HG&M), LLC came to my residence to provide an estimate for quartz countertops. HG&M tech quoted me a total price of $6,649.00. Initially, I paid a deposit of $3,324.50. The tech exited without giving me a copy of the estimate. 12/01/23, I called HG&M... spoke with *******************, told her I needed a copy of the estimate. ************ emailed me a copy, total sq ft 81 sq ft. I told her the sq ft was high based on a prior measurement from another vendor (76 sq ft). She said, Thats only a difference of 5 sq ft. I requested a re-measurement; ************ said **** would come out on Monday, 4th Dec. @ 3. 12/02/23, my wife and I measured the countertops, a total of **** sq ft (similar to the competitors measurements). Monday, 4th Dec. **** never showed up, so I contacted him. **** said he won't make it out. Called HG&M office, informed ************ of my dissatisfaction with HG&M customer service, and that I no longer wanted HG&M to do the work. ************ said, There is no refund if you cancel, I replied, You guys did not do any work and I did not sign a contract, what do you mean theres no refund?" ************ replied, Ill call you back. I never heard from her again. Overall, ******************* provided a price on the cost to upgrade my countertops, I never signed a contract, and no work was done. 12/07/2023, I emailed ******************* and cc ************************* to reiterate I am no longer interested in doing business with HG&M, and requested a refund of $3,324.50. My email went unanswered. 12/14/2023, I texted *******************, Morning ****, whats the status of my $3,324.50 refund? I never signed a contract and no work was done at my property. Thank you. ******************* never replied. Based on my unfavorable experience with HG&M, my conclusion is that HG&M engages in fraudulent business practices against minorities by attempting to deny me my refund. I want a peaceful resolution ($3,324.50) before taking it to the Judicial level and the media. Thank you,

  Business response

  01/19/2024

  ************** called us for an estimate. We went there on 11-29.We quoted him the countertops. He agreed and paid a deposit. Material was ordered at this time.
  
  On ***** ************** called the office asking for a first responders discount. ****** informed him that we would give him a new stainless sink at no cost. He declined. At this time we scheduled the tear out and template for **** and the install for ****. He said that would work with his schedule.We had the material delivered.
  
  We called on Friday **** to confirm a start time on Monday the 4th. At this point since he was not given a discount he disputed his square footage to try and reduce the total. He asked us not to come out on Monday. We told him we would send him the on site measurements that were used to figure his square footage. We texted him this information. He sent the same measurements back to ****.
  
  Huntsville Granite & Marble was out the cost of the material and the time/ spot he took on our schedule until the business day before.
  
  ************** filed a dispute with the credit card company. We accepted this and the money has been refunded. This was done prior to this complaint. His deposit has been refunded and our business is complete. 

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