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          Huntsville Granite & Marble, LLC has 1 locations, listed below.

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            Business ProfileHuntsville Granite & Marble, LLC

            Countertops

            Contact Information

            11309 Memorial Pkwy SE Ste F

            Huntsville, AL 35803-2183

            Get Directions
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            Email this Business
            (256) 489-3890

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company fabricates kitchen counter-tops, vanity tops, table tops, bar tops, reception desks, etc.

            Business Details

            Location of This Business
            11309 Memorial Pkwy SE Ste F, Huntsville, AL 35803-2183
            Email this Business
            BBB File Opened:
            1/23/2008
            Years in Business:
            18
            Business Started:
            11/30/2006
            Business Started Locally:
            11/30/2006
            Business Incorporated:
            11/30/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of Form Signed for this business, issued by Alabama Home Builders Licensure Board. The expiration date of this license is 2/28/2025.

            These agencies may include:

            Alabama Home Builders Licensure Board

            445 Herron St

            Montgomery AL 36104

            (800) 304-0853

            https://hblb.alabama.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Wayne Self, Owner
            • Mr. John Baker, Owner
            Contact Information

            Principal

            • Mr. John Baker, Owner

            Customer Contact

            • Mr. Wayne Self, Owner
            • Mr. John Baker, Owner
            Additional Contact Information

            Fax Numbers

            • (256) 489-3892
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/16/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 11/27/23, Huntsville Granite & Marble (HG&M), LLC came to my residence to provide an estimate for quartz countertops. HG&M tech quoted me a total price of $6,649.00. Initially, I paid a deposit of $3,324.50. The tech exited without giving me a copy of the estimate. 12/01/23, I called HG&M... spoke with *******************, told her I needed a copy of the estimate. ************ emailed me a copy, total sq ft 81 sq ft. I told her the sq ft was high based on a prior measurement from another vendor (76 sq ft). She said, Thats only a difference of 5 sq ft. I requested a re-measurement; ************ said **** would come out on Monday, 4th Dec. @ 3. 12/02/23, my wife and I measured the countertops, a total of **** sq ft (similar to the competitors measurements). Monday, 4th Dec. **** never showed up, so I contacted him. **** said he won't make it out. Called HG&M office, informed ************ of my dissatisfaction with HG&M customer service, and that I no longer wanted HG&M to do the work. ************ said, There is no refund if you cancel, I replied, You guys did not do any work and I did not sign a contract, what do you mean theres no refund?" ************ replied, Ill call you back. I never heard from her again. Overall, ******************* provided a price on the cost to upgrade my countertops, I never signed a contract, and no work was done. 12/07/2023, I emailed ******************* and cc ************************* to reiterate I am no longer interested in doing business with HG&M, and requested a refund of $3,324.50. My email went unanswered. 12/14/2023, I texted *******************, Morning ****, whats the status of my $3,324.50 refund? I never signed a contract and no work was done at my property. Thank you. ******************* never replied. Based on my unfavorable experience with HG&M, my conclusion is that HG&M engages in fraudulent business practices against minorities by attempting to deny me my refund. I want a peaceful resolution ($3,324.50) before taking it to the Judicial level and the media. Thank you,
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            David G

            07/22/2022

            We had a horrible experience with this company. They broke our granite during installation, tore up two of our walls causing us to have to have the drywall and paint fixed, and tore up our door trim going into our pantry which has yet to be repaired. They drilled an extra hole into our island granite and tried to hide it from us with tape. The entire island granite was a debacle. They initially installed granite that was the wrong measurements and wanted us to purchase some type of stands or braces instead of replacing the wrong sized granite. We had to make them replace the granite. They installed unwanted backsplash after we repeatedly told them, and even have in texts, that we didnt want a backsplash. We had to have another crew install a brick backsplash in our kitchen to cover their poorly installed seams. They put a soap dispenser in the unwanted hole which is not what we wanted. During this same process, they broke our sink and didnt tell us and tried to hide that as well. It was only when they couldnt find a replacement and had to ask us which sink we bought that we found out about the broken sink. They damaged our island spindles and island cabinets when they broke the wrongly measured granite. The pantry granite has a seam that is horrible to look at; it shows chips and flakes. This granite looks like it was cut with a full saw, and it should have been recut and replaced. We repeatedly asked for a receipt to all of their work to check our finances, and they refused to give us one. We only got a receipt in a sealed envelope when they finished the project which took over four months. The entire ordeal with this company was awful, and we would not recommend this company to anyone. There are still dents, cuts, and poor work still visible. We were very nice to them through this process. We never complained or argued with them, and we feel that by being nice may have cost us. We never heard back from them to see if the work was satisfactory.

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            BBB serving North Alabama

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