Business ProfileforJoe Hudson's Collision Center

Car came back with problems it didn't have before drop off. They refused to take responsibility. Immoral company. Please be careful using this franchise.

Edit - the car was brought in on 9/6, not 11/6 as previously noted.

The truck came in on 9/6. Was a Farm Bureau repair. The car was pre scanned (pre scan document available upon request) and had no codes. We did repairs to the rt front door , rt rear door, rt bed side. once the car was completed, we did the final scan (post scan document available upon request) and all the lights were cleared and no lights were on. The car was picked up on 9-20. The customer came back stating that the airbag light was on. We re scanned the system (rescan document available upon request). The code was for the passenger seat sensor. We had W&M come out on 9/24. They looked at the car and scanned the system. They found the airbag light blinking but no codes in the system. They recommended to the dealer for checkout they believe is the airbag control module. They stated that every time they have come upon this issue, they ended up replacing the control module. I got with the insurance company, and they requested it to go to the dealer as well. Let the customer know will need to go to the dealer for check out. If we can relate it to the damages the insurance company will pay for it. If not, the customer would be responsible for the check-out and any repairs done. Have not heard back from anyone on the claim since then. The customer called yesterday stating that we need to pay for it since was not on at the time of repairs and is on now after the repairs. Let her know we need to have it checked out and if they can relate it to the claim, we can get the insurance co involved. If they relate it to something the shop did, we will pay for it. The customer does not want to take to the dealer for check out because it may cost her money for the check out. Let her know without the checkout we cannot authorize repairs. I would need to show the company why we would be paying for it. She ended the call after that.