We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Mercy Hospital Fort Smith has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMercy Hospital Fort Smith

            Hospital

            Contact Information

            7301 Rogers Ave

            Fort Smith, AR 72903-4100

            Get Directions
            Visit Website
            (479) 314-6000

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            7301 Rogers Ave, Fort Smith, AR 72903-4100
            BBB File Opened:
            5/20/2004
            Business Management
            • Ms. Melissa Hanna, Director
            Contact Information

            Principal

            • Mr. Jerry Stevenson, CEO

            Customer Contact

            • Mr. Jerry Stevenson, CEO
            • Ms. Melissa Hanna, Director
            Additional Contact Information

            Fax Numbers

            • (479) 452-0947
              Primary Fax
            • (479) 314-1770
              Other Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/25/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Insurance denied my newborn claims due to no coverage, which I understand. My job had to send a file over to have my newborn added to my insurance. Legally, I had 30 days to complete this. In the process, my bill was flipped to self-pay before the 30 days to have a newborn added to the coverage. Once my newborn was added to the coverage. Anthem called Mercy on 1/18 with notes in your epic system ****** verified) that coverage has been added. I added the the insurance cards on 1/25 to the mercy portal and realized that my newborn was still showing as self-pay. I then called customer service and spoke with ***** stated it would be in self-pay until Anthem has paid. I did advise ****** that the NRP should be undone, until insurance was paid or denied again. That mercy's follow team should be following up on the claim until completion.. ***** was still adamant that I was wrong.. I spoke with *****'s Manager, ******* Which he he advised that I was wrong as well. Is this how Mercy does business? The next step if this issue is not resolved is to file a compliant with the attorney General. I may be one voice but I will be heard!
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dan S

            06/20/2024

            Recently had a heart valve replacement in Tulsa Oklahoma, and they signed me up for cardiac rehab at Mercy Fort Smith, very disappointed with the facility! The hospitals in Tulsa have valet service to address parking issues. I do understand various areas at Mercy Fort Smith are under construction, if they cared for your healthcare, management would have each parking lot clearly named and identified, and the parking spots numbered, that way when you call the shuttle service they could find you. Even if they did that if they only hire one or two shuttle drivers per shift, you'll still be aggravated because they're understaffed and you'll still be walking across the parking lot in the heat or the cold or the rain because you're tired of waiting on their shuttle service. I guess I'll need to drive the additional hour and find a place for rehab in Tulsa because I don't want to have a heart attack in their parking lot or stroke out from frustration waiting on their shuttles.....

            Local BBB

            BBB Serving Arkansas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.