Business ProfileforJP Capital Auto
At-a-glance
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Business Details
- Location of This Business
- 1569 Airport Rd, Hot Springs, AR 71913
- BBB File Opened:
- 9/3/2024
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 8/26/24 I purchased a used vehicle with an AS IS warranty and service warranty from JP Capital Auto Sales. The car dealership falsely advertised one of their vehicles that I purchased as a great vehicle and less than 48 hours of purchased, the turbocharger had already been damaged, coolant leak, and the engine was beginning to fail due to turbo issue. Manager stated that they had inspected the vehicle, but did not find any issues that was remotely close to the issue I had. I later researched my vehicle on Carfax and found that the vehicle had been involved in a minor accident and on 6/20/2024, they had performed a service on my vehicle where the turbocharger had been checked. The mechanic I went to had stated the turbocharger had been shot and that is why the engine was failing. They bought a service warranty for the vehicle and is now trying to have the company go against their policy and "make an exception," to this issue. Ultimately, I would like a refund due to the false advertisement of the vehicle.
(see full complaint attahced)
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