ComplaintsforABC Fitness Solutions, LLC

• Initial Complaint

  02/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am currently a member of Big Sky Fitness in Newington, CT and ONLY that location. I am moving 21 miles and 30 minutes away from that location and requested a cancellation due to moving more than 15 miles away from THAT location. I went through the proper process of emailing with proper notice and a copy of the lease of my new residence, and ABC is denying the cancellation because a DIFFERENT location, which I did not sign up for, is 15 miles away from where I am moving and said I have to transfer my membership. I did not and DO NOT want a membership there, if I did I would have signed up for that location. Instead they are trying to force to to drive 23 minutes out of my way for a gym I never signed up for. I did not agree to joining that location and I want my membership CANCELLED.

  

  Business response

  03/25/2022

  Business Response /* (1000, 8, 2022/03/14) */ RE: ******* ****- XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding ******* ****'s membership agreement with Big Sky. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for Big Sky. Pursuant to the membership agreement that Ms. **** signed with Big Sky, it states that members must move their residence 25 miles from any health club operated by Big Sky which would otherwise transfer if within 25 miles. At this time Ms. ****'s account remains active with Big Sky Newington. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ***** ******* Member Services Administration ABC Fitness Solutions, LLC Consumer Response /* (3000, 10, 2022/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) My membership agreement states 15 miles, NOT 25 miles. And I have moved more than 15 miles away from the closest club. I don't know what GPS you're company is using, but it is not correct. Business Response /* (4000, 12, 2022/03/17) */ RE: ******* ****- XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding ******* ****'s membership agreement with Big Sky. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for Big Sky. ABC Fitness Solutions, LLC is only the billing services company for Big Sky. We have no authority to enter into agreements related to contracts that we are not a party to and the club would have to authorize such a resolution, which they have not done. You may reach out to ***** ****** at Big Sky directly at (XXX) XXX-XXXX for further questions. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ***** ******* Member Services Administration ABC Fitness Solutions, LLC

• Initial Complaint

  02/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My husband and I are licensed foster parents. When we found out that the gym that I was a member of named 10 Star Fitness in Spartanburg, SC employed a I went through the process of canceling my membership. I took this action on March 5th, 2021 and received an email that it would be canceled effective that day. I was told that processing took at least 30 days so we would be charged once more for membership at $21.99 and were charged on 3/24. However we continued to be charged the same $21.99 membership fee on 4/26, 5/24, and a renewal fee of $49.99 on 6/21. After being charged the renewal fee, I called and spoke with a supervisor and canceled a second time. We were assured that no more charges would be charged and we would receive a refund for $93.97 which was the amount charged. This cancellation still did not process, we received no refund, and we were charged $21.99 again on 6/24 resulting in a non-sufficient funds fee of $32. The charges have continued to be processed each month on 7/26, 8/24, 9/24, 10/25, 11/24, 12/24 and 1/24/22. We seek to have this account closed immediately and refunded all charges accrued after the initial cancellation in March of 2021 including the fee charged from our bank. The total amount to be refunded is $301.89.

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2022/02/17) */ We wish to address the correspondence you sent regarding ******* *******'s membership agreement with 10 Star Fitness. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for 10 Star Fitness. Effective February 17, 2022, Ms. *******'s account has been cancelled with nothing further due. A refund in the amount of $301.89 was processed back to her bank account ending in ***** This amount represents her April through January dues including the annual fee and NSF fee. We believe this satisfies her request. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ****** *****-Harris Member Services Administration ABC Fitness Solutions, LLC Consumer Response /* (2000, 7, 2022/02/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  01/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I've called time and time again to your establishment and they just redirect me to a new website. My complain is regarding my membership, I live nowhere close to your gyms yet I've been overdrafts time and time again it's almost a robbery at this point. I'm falling in debt and this recurring charge is not helping considering I don't have access to what I'm paying I'd appreciate you guys canceling my membership and I will provide whatever jumbo you need concerning regulations but I cannot afford something I have no access to. Thank you

  

  Business response

  02/08/2022

  Business Response /* (1000, 5, 2022/02/02) */ RE: ******** ******** - XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding ******** ********'s membership agreement with ******* ******** ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for ******* ******** Pursuant to the terms of the membership agreement that Mr. ******** signed with ******* ******** a 30day written notice and sufficient proof of relocation is required to cancel his membership. At this time, we have not received sufficient proof that Mr. ******** has relocated his residence 5 miles or more from the club and his account remains active. Once his sufficient proof is received his cancellation request may be processed. Should you have any further questions for ABC please contact our customer care department at 1-888-827-9262. Sincerely, ***** ******* Member Services Administration ABC Fitness Solutions, LLC

• Initial Complaint

  01/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company is stealing from me ! I could not get in contact with my gym thru phone because I have moved away and the gym ******* XXXXXXX never picked up the phone I have been trying to cancel since November 2021 I have been charged so much money all these months till now January 2021 , I finally got in touch with someone they told me to call abc financially I told them I immediately need to cancel and they said I need to email . Upon emailing they told me they can not do anything and I need to pay the past due balance and 30 days from the written request ! This is sickening !!! 3 months trying to cancel with this company !! And they are threading me if I don't pay they **** take it to collections , I was charged over $500 already and now I have to pay $103 for past due now 30 days more ??? This is unbelievable!! I would like a refund of all my money since November

  

  Business response

  02/08/2022

  Business Response /* (1000, 5, 2022/01/31) */ RE: ****** ****** - XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding ****** ******' membership agreement with ******* ******** ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for ******* ******** Pursuant to the membership agreement that Ms. ****** signed with ******* ******** she is responsible for providing a 30 day written notice and she is responsible for any payments due within that time frame. Effective January 24, 2022, Ms. ******' account was placed in a pending cancel status with $103.98 remaining due. This amount represents the past due January 13, 2022 invoice of $34.66 along with the January 27, 2022 invoice, respectively and February 10, 2022 invoice in the amount of $34.66. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ***** ******* Member Services Administration ABC Fitness Solutions, LLC Consumer Response /* (3000, 7, 2022/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I mentioned before I had no way of knowing who to contact or where to send anything to because the gym would never pick up the phone and the person I spoke to on the phone said they will make a note to cancel my membership ! Took 3 months to get in touch with someone to get an email ! This is totally unacceptable! 3 months it took for me to figure out how to cancel this membership ! I want all past due and this month dismissed due to lack of company efforts on getting back to me about this matter .

• Initial Complaint

  01/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed up for Powerhouse gym in August or September. I only went there a few times. I was told when I signed up, that their bullying membership director no longer worked there. I then find out that she does still work there. She has body shamed me and blocked me from their business Instagram account. I felt so uncomfortable at that gym so I told them to cancel my membership and quit going. I reported my debit card lost and got a whole new card. Months later, I received a charge from you that was NOT AUTHORIZED to my new debit card! For 140 dollars! This is stealing! I did not give you my new card number or authorize you to take that money from my account! This is theft. I want it returned and I do not give you permission to touch a single dollar in my account ever again!

  

  Business response

  01/27/2022

  Business Response /* (1000, 6, 2022/01/21) */ RE: *** ******** - XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding *** ********' membership agreement with Powerhouse Gym. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for Powerhouse Gym. Please note that all cancellations are processed solely by Powerhouse Gym as ABC is not authorized to process these types of requests. We have forwarded her request to the club as a courtesy. Effective January 20, 2022, Ms. ********' account was cancelled with nothing further due. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ****** *****-****** Member Services Administration ABC Fitness Solutions, LLC

• Initial Complaint

  12/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ABC is the company that collects dues for FX Fitness (here in Ohio). FX Fitness has been closed for over 1-yr. ABC is asking me for payment on an account, when FX is closed. I have reached out to a FX eMail provided by ABC for cancelling my membership, a membership that is non-existent. Emails do not go through to a company that is closed. ABC is now harassing me on a regular basis via eMail, txt, & phone calls. ABC should be able to cancel accounts for FX since they do not exist any longer.

  

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2022/01/20) */ RE: ******* ***** - XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding ******* *****'s membership agreement with FX Fitness. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for FX Fitness. Effective January 7, 2022, Mr. *****'s account was cancelled with nothing further due. We believe this satisfies your request. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ****** *****-Harris Member Services Administration ABC Fitness Solutions, LLC

• Initial Complaint

  12/29/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I wanted to join a gym after moving to Brighton, Colorado. I was told I had a 30 day free trial period and then it would be a monthly fee of $50. I was told I had to give my information and sign a piece of paper to get the 30 day trial period in order to obtain a card. I was 16 years old at the time I signed up for what I thought was a free trial. After a couple of weeks I decided I couldn't afford the membership and went in and told the front desk person of the club. They looked me up on the computer and said it was canceled. I moved back in with my mom in February of 2021 in Westminster, CO. They had withdrawn money from my account and they said they never received a cancellation request from me. I explained I went in person and canceled it. They said they didn't have it in file, so they took out another $50 and said it was canceled. Now that I'm 18 years old, they are attempting to collect for a "cancellation fee" of almost $500. I was just a 16 year old kid when I signed the paper that I was lied to about telling me it was just for the free trial period. I never used the gym and moved out of the area 4 months later. I notified them in person and via phone that I didn't want the membership. They continue to harass me.

  

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2022/01/13) */ RE: ******* **** - XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding ******* ****'s membership agreement with Anytime Fitness. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for Anytime Fitness. Effective January 13, 2021, Mr. ****'s account was cancelled with nothing further due. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ***** ******* Member Services Administration ABC Fitness Solutions, LLC

• Initial Complaint

  12/24/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They have still billing me for Asian Sun Martial arts club membership after I have emailed them for times and calling three times to cancel. I have given notice as instructed; however they have not records. I sent them my emails with them them but no response other than additional billings.

  

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2022/01/05) */ RE: **** ****** - XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding **** ******'s membership agreement with Asian Sun. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for Asian Sun. Effective December 20, 2021, Mr. ******'s XXXXX account was cancelled with nothing further due. A refund in the amount of $57.29 was processed back to his to his credit card ending in ***** Effective January 3, 2022, his XXXXX account was cancelled with nothing further due. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ****** *****-Harris Member Services Administration ABC Fitness Solutions, LLC

• Initial Complaint

  12/20/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a gym membership with an anytime fitness in north platte, Nebraska through ABC fitness. I moved 200 miles away so I tried to cancel my contract as it said I could due to distance. It was extremely difficult to get ahold of them and once I did they told me all I had to do was send them an email with proof of my move. They gave me the wrong email so had to try to contact them again and sent multiple different emails because they said my pay stub from a company 200 miles away wasn't proof enough. Finally they said I'd have to pay the next thirty days and also a late fee because I was switching banks and I missed my last payment. Came out to almost 200 dollars if I'm remembering correctly. Now they won't stop contacting me about changing my payment information. I do not have a subscription with them anymore. I find that wild. Would just like them to stop contacting me and make sure they aren't screwing me somehow.

  

  Business response

  01/11/2022

  Business Response /* (1000, 5, 2021/12/29) */ RE: ***** ****** - XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding ***** ******'s membership agreement with Anytime Fitness. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for Anytime Fitness. Effective November 8, 2021 Ms. ******'s account was set to cancel January 3, 2022 with nothing else due. The last payment date was for December 4, 2021 and has been paid as of December 21, 2021. Effective December 23, 2021 all contact has been turned off on her Anytime Fitness membership. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ***** ******* Member Services Administration ABC Fitness Solutions, LLC

• Initial Complaint

  12/09/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I originally signed up to Gold's Gym (now known as True Fitness) in May/June. I was originally told by the the gym representative that when needing to cancel all I would have to do is call ABC Fitness at least 2 months before the last billing date I would like to have. I called ABC fitness in July and asked to cancel my membership since I would be moving in September. They then let me know that to cancel my membership not only would I need to call but also send a letter to their address with my account information. This was already an additional step compared to what I was told so I wasn't too happy but I did as they said. I wrote the letter and mailed it like any normal mail. To my surprise in September I was charged for the membership I asked to be cancelled. When I called they let me know that they had no record of my letter. I repeated to them that I had called two months in advance and had also sent them the letter, if they lost it this was not of my concern as I had done what was asked of me. I asked them because of the inconvenience of losing my letter if they could just cancel my account and refund me the money. They let me know they would need to investigate and would get back to me in a week. A week passed and I hadn't heard anything so I called again, they told me the investigation was still pending and that I would have to wait another week. I proceeded to call again a week later and they said since they didn't have it in their records they wouldn't cancel my membership or refund me. I asked them if they could help me out and make an exception since they lost the letter they had asked of me and cancel my membership with a refund. They said that this is a gym policy and not theirs, but when I talked to the gym they said ABC is the one that handles it. Now they're trying to send me to collections over $60 and their mistake. If you see a gym that works with ABC Fitness, run away and far because this company is completely unprofessional.

  

  Business response

  12/28/2021

  Business Response /* (1000, 5, 2021/12/20) */ RE: **** ******* - XXXXXXXX Account # XXXXX-XXXXX We wish to address the correspondence you sent regarding **** *******'s membership agreement with True Fitness. ABC Fitness Solutions, LLC. is a third-party billing services company acting strictly as such for True Fitness. Please be advised that ABC does not have a record of Mr. *******'s cancellation request. If he has sufficient proof of his original cancellation request, please have him provide the documentation. If sufficient proof is provided that his cancellation request was received at an earlier date, his cancellation **** be backdated. Should you have any further questions for ABC please contact our customer care department at X-XXX-XXX-XXXX. Sincerely, ****** *****-Harris Member Services Administration ABC Fitness Solutions, LLC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩