Business ProfileforGreenway Equipment, Inc.

AVOID, DO NOT USE THEM! We had a problem with our baler and had them come out to see about repairs. Was charged $600 for the "looking at" not the actual repair. Still needed to be repaired and told to bring it in. Going from Morrilton to Plumerville was charged 1.28 hours = 15 minutes away max. Was told they had to sit and wait for an hour after their 2nd attempt to come out, UM went through the gate was not there, traveled to barn to get tractor upon return the technician was there (again doesn't take an hour). The first trip was rerouted due to a flat tire on our part (they didn't make it far from the shop). Then was told the diagnostic and "repair" was 1.82 hours. Yes they got the baler set on manual mode until it could be brought in but looking over baler to diagnose (which was found quickly), waiting to hook up, rake for 3 bales and baling 3 bales of hay does not take that long! They said they were there from 1:50pm until 3:45pm and no one that was present said that it took that long. Unfortunately no one had a stopwatch on them either. VERY disappointed in customer charge at $175 an hour for 3.0557 supposed hours to travel, diagnose a problem and set the baler to manual bale then to want even more money by bringing the baler in so they could actually FIX it. After a phone call to service to understand the charges = Breakdown: Travel - .029 first attempt to come out, wasn't told the 2nd trip to location time, 1 hour waiting (still DON'T BELIEVE see above), .2547 to return to the shop - charged $252.65 Repair - hooked baler up, checked pins, checked net wrap switch, checked net actuator, followed wiring harness (found melted area in tube of baler frame), cleaned debris from wires, set to manual, baled 3 bales on manual. 1.82 hours = $282.10 and told to come in for the actual repair. Service Accessories $16.01 Environmental fees $3.00 Total Bill $605.00 and still not fixed. Disappointing day, bill is paid but a very upset customer.

We were notified of the issue and a ticket was created on 6/24. Customer complaint was that the baler monitor was alarming and stating that net wrap did not cut. We started to go out to the machine and the customer called us back stating they had a flat and to not come out to the machine at this time. Our Technician turned around and came back to the store. At some point later we were asked to come back to the machine. Technician got back into his truck and went to customer. Per the technician when he arrived customer was not around, and the machine was not there. When customer arrived, technician helped customer attach baler to tractor. After that Tech began diagnosing the issue. He found a solution to allow the customer to complete the hay they needed baled but wanted to ensure that it could be completed. Customer then stated that he did not have his hay raked and would need to get that done first. Tech stayed to ensure that baler was working. After they baled three bales he left, and returned to the store. The bulk of our time in this machine was due to the customer causing or needing us to wait. We are more than happy to communicate with customers face to face or over the phone to answer questions or resolve these issues - we work with our customers daily in this manner.