We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          First Credit Union has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • First Credit Union

              25 S Arizona Pl Ste 111 Chandler, AZ 85225-5537

            • First Credit Union

              1310 N Litchfield Rd Goodyear, AZ 85395-1296

            • First Credit Union

              5770 W Thunderbird Rd Glendale, AZ 85306-4627

            • First Credit Union

              803 E Devonshire Ave Phoenix, AZ 85014-4614

            • First Credit Union

              1232 E Baseline Rd Tempe, AZ 85283-1404

            Business ProfileFirst Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            25 S Arizona Pl Ste 111

            Chandler, AZ 85225-5537

            Visit Website
            Email this Business
            (480) 756-5500

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 95

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers financial services.

            Business Details

            This is a multi-location business.

            Find a Location

            First Credit Union has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • First Credit Union

                25 S Arizona Pl Ste 111 Chandler, AZ 85225-5537

              • First Credit Union

                1310 N Litchfield Rd Goodyear, AZ 85395-1296

              • First Credit Union

                5770 W Thunderbird Rd Glendale, AZ 85306-4627

              • First Credit Union

                803 E Devonshire Ave Phoenix, AZ 85014-4614

              • First Credit Union

                1232 E Baseline Rd Tempe, AZ 85283-1404

              Location of This Business
              25 S Arizona Pl Ste 111, Chandler, AZ 85225-5537
              Email this Business
              BBB File Opened:
              3/27/1985
              Years in Business:
              95
              Business Started:
              1/1/1929
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Business Management
              • Mr. Jay Curtis, President
              • Ms. Lori Gallegos, EVP/Chief Operations Officer
              • Ms. Jodi Gryder, Phone Center Manager
              • Ms. Lisa Peters, AVP/Operations & Compliance Officer
              • Ms. Kari Clay, Marketing Manager
              Contact Information

              Principal

              • Mr. Jay Curtis, President

              Customer Contact

              • Mr. Jay Curtis, President
              • Ms. Jodi Gryder, Phone Center Manager
              • Ms. Lisa Peters, AVP/Operations & Compliance Officer
              Additional Contact Information

              Fax Numbers

              • (480) 345-2130
                Other Fax
              • (480) 897-9523
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/13/2024

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              I pulled a copy of my consumer report and noticed some items I would like to dispute. I have suffered emotional distress as a result of this matter and I have felt suicidal lately as a result so I demand this matter be resolved in a fair and equitable manner, which hasnt been done.FST CREDIT # *********** These account are related to a transaction and experience that falls under the EXCLUSION section of the ***** definitions; rules of construction section. It was also reported without my written consent and therefore is a result of idwentity theft (as defined by the Federal ****************** and the accounts SHALL be deleted. This account is not related to any transaction authorized by me, the consumer as I did not give written instructions to your agency to report this, which is a violation of the permissible purpose section of the ***** which holds your agency liable for damages of at least $1,000 per the civil liability section for willful non-compliance. Please DELETE this item from my consumer report!DELETE THESE ITEMS AND ISSUE ME A NEW, UPDATED COPY OF MY CONSUMER REPORT!
              Read 6 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dexter B

              11/22/2023

              This credit union dropped the ball on closing an old account of mine, they charged me fees on an account with $0.00 in it for over a year and refused to waive the fees by just quoting policy. Even after escalating this to a manager, the poor branch employees are powerless (or spineless) to fix their own mistake. I originally had closed the account after multiple issues with the direct deposit system. It's a hot mess there so I'd suggest picking any other bank.

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.