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            Business ProfileBill Luke Santan

            New Car Dealers
            BBB accredited business

            Contact Information

            3404 S Speedway Dr

            Gilbert, AZ 85297-0412

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            Email this Business
            (480) 676-6699

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

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            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/25/2018

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers automotive dealership selling used vehicles in Gilbert, Arizona at the Santan Autoplex.

            Business Details

            Location of This Business
            3404 S Speedway Dr, Gilbert, AZ 85297-0412
            Email this Business
            BBB File Opened:
            10/29/2018
            Years in Business:
            6
            Business Started:
            5/17/2018
            Business Incorporated:
            5/17/2018
            Accredited Since:
            10/25/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Bill Luke Santan LLC
            Business Management
            • Mr. Ryan Luke, General Manager ,Managing Partner
            • Mr. Donald L Luke, Manager
            • Mr. Jason Tiek, Marketing Director
            • Mrs. Audrey Eberhardt, Accounts Payable Staff
            Contact Information

            Principal

            • Mr. Ryan Luke, General Manager ,Managing Partner
            • Mr. Donald L Luke, Manager

            Customer Contact

            • Mr. Ryan Luke, General Manager ,Managing Partner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            * Date of transaction was 7/17/2024 * Down payment $10,000 * Business Committed to provide a 2022 Jeep Wagoneer Series II (BuyBack)* Natureof dispute: Dealership attempted to overcharge me the price of the vehicle by $3,000 and and tack on other addons on a used vehicle that were not warranted or justified to have increasing the price of the vehicle of $699 beyond the purchase price by attempting to also double charge me for items such as Tax, Licensing and Titling. I was also being forced to pay for tint $399 of the vehicle on a used Buyback that I'm sure was the previous own paid for before the Buyback. * When questioned about the additional charges the saleperson got upset with me and management never came to talk to my wife and I to see if the situation could be resolved. They refunded us our down payment and kicked us out because the were upset with us to questioning their integrity and sales practices.*The advertising add was seen on their online website.
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            Read 8 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Eric M

            10/15/2024

            SERVICE PROVIDED DID NOT SUFFICE EXPECTATIONS.On 8.26.24 I dropped my vehicle off for service. My truck needed a basic battery installation ($243 per my **** **** service invoice) and Tire balancing ($170 charge - per my **** **** service invoice). Eventually the vehicle was completed until 9.11.24! Furthermore, the bill came to OVER $3000.00 due to additional work which as per recommendation I agreed as ***** ADVISOR explained I could NOT get the vehicle back due to the parts are not in tact.... However, once I drove the vehicle and placed it in reverse, come to find out the alignment was NOT properly performed as stated on the invoice. Fast foward (10.7.24) I returned the vehicle to have this issue resolved, and essentially the ******* (***) advised it is simply due to (rubbing tires) also to WHICH they advised I purchase from them. Additionally my trucks grill cover was NOT reinstalled, tire valve stems were missing and the Tire pressure was added up to 55 psi..to which Discount tire questioned why 55 psi? upon me visiting Disount to have the Tire pressure monitor RESET due to again **** **** service did NOT reset!Today (10.15.24), I had the vehicle reinspected @(Total off road) and I was advised the realignment is NOW working properly to which. I had to pay another $175!In summary due to the fact the Service advisors and formen apparently DO NOT know how to work on LIFTED Vehicles. I would advise NEVER take you vehicle to these GENUIESES!
            Read 4 More Customer Reviews

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

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