Business ProfileforWilhelm Automotive

I went into your Willhelm location on ************ on Thursday, July 11th. I went there after getting tests done stating that my alternator was bad. The reason for my testing was that I was having trouble getting my car to start. I went in there and they said that they would be unable to fix it until Saturday the 13th. They call me halfway through the day and tell me that its just a bad battery and that the alternator tested fine. This does not make any sense to me based on how an alternator works. They refused to change the alternator. On top of that, they threw out my battery and I was forced to buy the battery that they had placed in my car without my consent. Upon leaving your shop, I went to two other auto stores. Both of their test read once again that my alternator was bad. Two days later on Tuesday the 17th my battery light comes on. I go and get a test done and my battery is at 44% And my alternator was still testing bad. After a tow, I was finally able to get a mechanic who replaced the alternator for me. They showed me the alternator reading which I have a photo of and it certainly was out of the range. It was below the 13.8 to 14. I am very disappointed in my experience with your company and your lack of integrity. I went in for specific issue. You wouldnt take care of it and it caused me much distress that could have been avoided. You either have a bad alternator test or and incompetent mechanic. I am requesting a full refund of my battery for $199.57. ****** was so focused on why he had earned our business. He lost it when he he allowed work on my car to be done with out my consent. Please make this right.