Business ProfileforCruise America Inc

We rented an RV from 11/1/24 to 11/4/24 from the Cruise America in ******, CA, Agreement #LA027951. We experienced several alarming and health hazardous issues.1. Hose for septic tank leaked (attached picture and video)2. Water hose leaks (attached picture and video)3. Unable to unscrew the leg on the dinette to make it a bed because there are screws on both the top and bottom (attached picture)4. On 10/19/24, we stopped by Cruise America in ******, ** and met with ****, the Manager. We stopped by and looked inside an RV to ensure that 3 car seats would fit. **** informed us to place 2 car seats at the dinette and 1 car seats behind the passenger seat. After picking up the *** we attempted for hours to install the car seats into the *** However, none of the car seats fit. The 2 at the dinette had no hooks and no room for kids feet. Could not install the car seat behind the passenger seat. As a result, we had to take our personal vehicle from home in ********, ** to ***********, ** (attached Koa receipt). Upon follow up via phone after picking up the vehicle, **** informed us that car seats depend on the model, size, etc. None of which was disclosed to us when we met with her in person to view the ***Requesting compensation for 124 miles each way and leaks with the septic tank hose and water hose which we had to clean up multiple times and not being able to use the bed at the dinette. Total compensation requested is $250.00.**Formal grievance filed with Cruise America via phone on 11/1/24 and written grievance emailed on 11/3/24 (attached email). However, no response from the business.