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          Find a Location

          Castle Megastore Group has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCastle Megastore Group

            Adult Novelties
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            21815 N 26th Ave

            Phoenix, AZ 85027-1816

            Email this Business
            (480) 921-1005

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Castle Megastore Group has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              21815 N 26th Ave, Phoenix, AZ 85027-1816
              Email this Business
              BBB File Opened:
              2/26/2015
              Years in Business:
              16
              Business Started:
              10/8/2008
              Business Incorporated:
              10/8/2008
              Type of Entity:
              Corporation
              Alternate Business Name
              • Castle Megastore
              • Castle Megastore Group Inc
              Business Management
              • Ms. Lisa Stephens, Director of Sales
              Contact Information

              Principal

              • Ms. Lisa Stephens, Director of Sales

              Customer Contact

              • Ms. Lisa Stephens, Director of Sales
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/02/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              I want to file a verbal complaint against castle menga store in ********** ** against a employee name *****
              Read 1 More Complaints

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Maria M

              02/18/2023

              On January 1st I ordered an items online it would normally be out of my price range but due to health issues on both mine and my partners side I decided I might as well try what I could. I was charged. Never received a follow up email. Never a tracking number or the product. It was impossible to get a hold of customer service I wrote 3 emails without response. I reached out via Instagram they then reached customer service on my behalf. I received an email in which they claim my purchase was delivered January 4th. Thats absolutely untrue I received other packages from other companies who did provide tracking numbers. I have an Email from **** of the packages delivered that day none of which is the purchase from castle. They have been absolutely lacking any kind of empathy or care for me as a customer. I call customer service it provides the same email I was ignored by. I replied with photo evidence of the **** email its been two days no response. I would like my money back or my purchase!! Its just not fair especially because its an expensive purchase!!

              Castle Megastore Group Response

              02/21/2023

              The customer was sent a response after her first email. Our website directs all customers to check their inbox (including spam and junk folders) for responses from Castle Megastore. Tracking information was sent that verified that the item was delivered. Castle Megastore sent the tracking information that verified the delivery on 01/04/2023 at 12:02 pm. Castle Megastore communicated multiple times to the customer and sent the item, and have sent the customer the **** tracking and delivery verification.

              Local BBB

              BBB Serving the Pacific Southwest, Central & Inland California

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              BBB Reports On

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