Business ProfileforKnead Luv Bakery and Cafe

I purchased my wedding cake from **************** and Caf. At the tasting, she said to us she wasnt going to charge us $500 for a wedding cake like everyone else and that she wouldnt take advantage because its a wedding. ****** charged me $296 - the first time. She told me this included delivery and all Id have to pay for after that was the few flowers shed be putting on the cake. After I had paid it, when I reached out before the wedding to confirm details of delivery, she let me know shed be charging me $110 in addition to what I had already paid because of inflation and cost of gas. When I had paid her the $296, gas prices were already what they are now. I felt taken advantage of because I knew she wouldnt refund me the $296 if I backed out, so I paid the additional $110.****** and ******* showed up with the cake, during our ceremony, at 5 pm (cake arrival was supposed to be 3 pm). Thankfully my day of person was in communication with her. When my husband and I saw the cake, we did a double take. It was falling apart, and you could see their poor attempt at putting it back together- we have pictures we can provide. To make matters worse, the cake was hard and dry - it was over baked.My day of person later told me that when ****** showed up, she called her and asked her to come out to the car with a knife and that we couldnt see the cake that way. ****** brought the cake already assembled, after having told us she would assemble the cake at the event to avoid any issues with transportation.Since leaving a review on Knead *********, the other business owner (****** husband *******) responded with more lies. They blamed the way my cake looked on the sun & the cake being moved inside. We have a video of ****** on our Ring camera telling my day-of wedding coordinator that the cake fell apart on the way to our house- we are willing to provide this video if necessary.