Business ProfileforRepwest Insurance Company

I was scheduling a military move from TX to NC and had a hitch installed on my vehicle a 2017 Chevy Equinox 4D LS in August, at time of installation no one at U-Haul informed me of the towing capacity of my hitch or vehicle. About two months later I had scheduled my trailer a U-Haul 6x12 cargo. When I picked up the trailer none of the employees inspected my vehicle or hitch to ensure it was able to tow the trailer. They only inspected the trailer lights, replacing a license plate light. After arriving to my destination at NC my vehicle started having internal issues with the engine taking it to a mechanic there was $1,105.91 in damages directly due to towing a trailer that was too heavy for my vehicle. After further research into my owner's manual, I found my vehicle can only tow 1,500 pounds, no one at U-Haul at the time of hitch installation or trailer pickup confirmed or asked to verify this information. We then had someone local to the area tow the trailer to our home. We then contacted U-Haul customer service to go through the process of creating an insurance claim, and to have the trailer picked up from my residence. We spoke to customer service and roadside assistance for over two hours where they told us they would dispatch someone to our home to pick up the trailer, but then called back and said we would have to pay over $400 because they said our vehicle was rated at 3,500 pounds of towing capacity, even after I repeatedly told them it was listed as 1,500 pounds in my owner's manual. They essentially told me that they would not pick up this trailer because they did their own research, we then declined the $400 fee for roadside assistance to pick up the trailer, and I was going to attempt to drive the trailer back to the nearest drop off location, even though empty the trailer weighs 1,920 pounds per website. I called the drop-off location, and they were able to come get it from my residence. U-Haul has taken no accountability for the damage to my vehicle.