Business ProfileforB & B Appliances

I have used B&B appliances for many years for new purchases as well as repairs this time around something is changed with in-home repairs. Which was not communicated when I made the appointment for service call. *** down Paid $100 for a service call for my washing machine that is making grinding noises. $100 for the tech to come out and say Yep sounds like theres something wrong maybe something stuck inside not sure but we dont do labor intensive work here so well have to bring it to the shop thatll cost $400 just to take it in. I was told when I called it would be $100 service call plus parts. nothing about they dont do work here at the home. I never wouldve scheduled the call for them to come out knowing that they dont do the work on site! How does this make any sense? In this economy is not feasible for people to pay $100 just for somebody to come to their home to tell them that something is broken ! obviously thats why the call was made. Service calls sound like they are just just a money grab. Tried calling and talking with the service manager about my issue and that it would be nice if they would explain when the appointments are made that the work may not be able to be done onsite. He pretty much talked over me. The entire time would not listen. Told them that I would not be using their business anymore and he told me then dont. Im not sure what happened to the customer service in this company, but it has gone to c*** and I will not be using this company and I will not be referring this company out anymore. UPDATE: Washer was able to be fixed on site without the need of special tools/EQ or the need to take into the shop by a handyman found on Next Door app. He knew immedialty what the sound was and with the simple removal of a few screws was able to remove a tube of liquid eyeliner stuck between the drum. B&B services calls are a scamming money grab! BEWARE