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            Business ProfilePruitts Plumbing

            Plumber

            Contact Information

            11049 N 23rd Dr Ste 101

            Phoenix, AZ 85029-4817

            Visit Website
            (602) 944-8777

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            This business offers residential and commercial plumbing contractor services including trenchless sewer repairs, 24/7/365 emergency services, water heater installation and electronic leak detection equipment services.

            Business Details

            Location of This Business
            11049 N 23rd Dr Ste 101, Phoenix, AZ 85029-4817
            BBB File Opened:
            7/29/2004
            Years in Business:
            20
            Business Started:
            6/23/2004
            Business Incorporated:
            6/23/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Pruitts Plumbing LLC
            Business Management
            • Mr. Mike P Pruitt, General Manager
            Contact Information

            Principal

            • Mr. Mike P Pruitt, General Manager

            Customer Contact

            • Mr. Mike P Pruitt, General Manager
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/03/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased a novo water softener on Friday April 26. We were told the total for the softener would be 2071. But on the receipt it showes the water softener is 1359. We also were charged 2071 but the total actually came to *******. Theres no explanation on why we paid more. We were never given the receipt until after the softener was already installed. The softener was installed Tuesday May 1st. Tech arrived at 930 and the tech took no more than 1 hour to install the softener. On the receipt i was charged for 5 hours of labor @120 an hour. $600 in total. We were charged an additional 480 for labor. And we are not paying for labor that wasnt performed. I am requesting a refund for the 4 hours of labor $480 and the $182 dollars we were charged additional with no explanation Total 662
            Read More
            Read 9 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            jim d

            11/08/2024

            We purchased a home warranty with first american home warranty that we purchased when we bought our home our water heater went out so the warranty company had us to pay an additional ***** upfront for a service call then the company sent pruitts plumbing from lake havasu city az to do the repair after waiting a week for the earliest appointment with our water heater not working pruitts plumbing arrived and did nothing put in thier report the water heater was working which is a falsified report the water heater will not turn on by the thermostat or turn off the plumber had no instrument to test the unit or the temprature so we called and let them know it was not fixed and they said they would make another appointment for seven days later i explained they have worn my patience out under the conditions of being without hot water for three weeks so pruitts plumbing is not trustworthy in my view neither is first american home warranty in my experience just scammers not reliable .

            Pruitts Plumbing Response

            11/12/2024

            Hi ***,I am sorry to hear about your disappointment with our diagnosis. I do understand that you have a home warranty company. There are some items worth discussing when working with the Home Warranty companies. The biggest item is that they make the rules and they decide what they will cover and what they will not cover. As a vendor doing work for them, we make our diagnosis, call in our report and then the **************** decides if they wish to replace the item, repair the item, or if they deem it is working up to manufacturers ******** your case, our tech made his diagnosis and called the **************** and ************** made the decision not to replace the water heater at this time. I see from the notes that the tech wanted to leave the heater on, but he was asked to turn off the gas.I understand some of the frustration trying to work within the rules and guidelines of a home warranty company, so please feel free to reach out to me and we can personally discuss any part of your situation.**** ****** ************
            Read 7 More Customer Reviews

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