Business ProfileforLeslie's

I would not recommend this store, wish BBB has the option of giving them 0 stars. We took in a Pool Cleaner on October 21 that was still under warranty from Manufacturer. The Manager, *******, took all our information and said she would check it and order the parts from the Manufacturer. I called the week after and spoke to *******. She said they had received some parts, but were waiting for other. Called again 3-4 days later and got the same answer. My husband called on November 6 and was told they were still waiting on parts. I called on November 7, was told the same thing, so I asked for the Case # and what parts they were waiting on. Then called the Manufacturer to ask why parts were not being sent to the store. I was told everything not only shipped, but was received on October 27! They provided the tracking of each of the parts. I went to the store with my information and told ******* about what the Manufacturers said about the parts. She went to the place they work on items, logged into the computer and said "yes, it's finished, waiting for pickup". An hour earlier she had told me they were waiting on parts, how could now be finished? I took our pool cleaner and went home, not even sure of what really had been done to it. They not only do not know what they are doing, they lie, they don't check the system, they probably use the material for other items. It is the last time I support Leslie's, especially this store.

Hello *****,Thank you for taking the time to speak with me today. We appreciate your feedback and are committed to learning from your experience. As mentioned, wed love to invite you back so we can demonstrate our dedication to providing excellence with each of your visits.