Business ProfileforU-Haul International Inc

In November 2022, I rented a van from U-haul that had a marijuana smell in it from the last user. I originally did a mobile check-in but the Van was not ready on my arrival. Thus I was never able to take my own pictures. I confirmed with the receptionist 3 times that I would not be charged for this and she agreed. Other than that the Van had no Damage. Upon returning the van the van had absolutely no damage. U-haul would not let me upload return photos because the receptionist checked-me out. Apparently the next day the van now had I damage I believe the workers caused when checking the van in and moving it back. I called to ask them to review the video footage and they refused. I called my regional center and they left a note for management. Management never contacted me and I never received another notification from U-haul thus I thought the situation was handledA friend added me today as an emergency contact and now they are flagged. When I called U-haul they said it was because of my balance and the person on the phone said There is a note in here that says send to management but it was never sentwhy was my issue never sent to management? Now U-haul is offering me to pay only 15% of the damages today to clear my name and I WILL NOT BE SCAMMED. Why lower the balance significantly if I caused the damage not today U-haul. PLEASE REMOVE THIS E-ALERT FOR ALL PARTIES ASSOCIATED UNDER MY NAME