Business ProfileforAudio Express

Took my car in to have them figure out what happened to my system, they said it was a blown speaker and replaced it ($200)+, as soon as I started driving home it was still crackling and popping. I gave them a call and **** told me I needed to understand where they were coming from and begun explaining how it wasnt their fault they didnt solve the issue because how else were they supposed to know. I took it back and was then told I needed an entirely new system because the people who installed it before (still audio express, same store) did it incorrectly. **** told me he would order parts and was giving it to me way cheaper and as a deal. The new system ended up being $500 + and it took weeks for them to call me regarding getting the parts. **** then made sure to let me know he called some place frantically looking for this wire needed for my car and said the packaging was opened but had never been used and chose to use that. After all this installation and time, he then lets me know that my back up camera had stopped working and they couldnt figure out why. **** tells me to come back again to get the camera installed when they receive it and was going on and on about how he was going to make it free for me (Audio Express is the one who broke my original camera in the first place). The new back up camera is worse than my original one. It is attached to a thin wire that I can easily move with my fingers. They removed my plate cover (because it didnt work with the camera) and chose not to tell me that, and did not put my plate cover back on, just thrown in the trunk. The camera if it gets wet AT ALL, I cannot see anything. The lines on the camera to guide when you park, are aimed upwards and I cannot change it. Audio Express created more issues than they fixed, practiced unethically and charged me significantly higher for issues they created.