Business ProfileforSMI Imaging LLC

BBB files indicate that this business has a pattern of complaints, specifically concerning how consumers allege the business has failed to respond to billing and refund inquiries. The business has failed to obtain pre-authorization from insurance providers before requesting payment from consumers; failed to forward insurance claims accordingly and in a timely manner; failed to report patient co-pay’s to insurance providers, which caused the business to be overpaid. The business has failed to provide refunds as promised; failed to inform consumers of pricing before service; failed to send invoices to consumers in a timely manner; and billed consumers inaccurately. On February 28th, 2023, BBB submitted a written request to the business encouraging them to address the pattern of complaints.

On February 21st, 2024, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by transitioning to a new billing company. There have been processes implemented to help with billing issues and oversight from multiple departments to ensure a smooth and effective refund process. BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.