Business ProfileforGen Digital Inc
Current Alerts For This Business
The business asks consumers to review the 'Important tips to help you avoid fraudulent Norton support scams' page of their website for guidance and tips on how to avoid scams: https://support.norton.com/sp/en/us/home/current/solutions/v105274822
At-a-glance
Customer Complaints
1,302 complaints closed in last 3 years
403 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 60 E Rio Salado Pkwy Ste 1000, Tempe, AZ 85281
- BBB File Opened:
- 4/27/2005
- Years in Business:
- 22
- Business Started:
- 6/6/2002
- Business Started Locally:
- 6/6/2002
- Business Incorporated:
- 7/27/2007
- Accredited Since:
- 3/4/2021
- Type of Entity:
- Corporation
- Alternate Business Name
- Avast
- Norton LifeLock
- Related Businesses
- Business Management
- Ms. Kristen Tifft
- Ms. Sarah Saenz, Senior Manager, Restoration-Member Affairs
- Mr. Yannick Butanda Mwenze, Agent
- Mr. Vincent Pilette, CEO
- Mr. Robert Stanley
- Ms. Stefanie Estrada, Customer Contact
- Ms. Kaitlyn Huynh, Director of Shares Services
- Ms. Natalie M Derse, CFO
- Mr. Brian S Ko, Secretary
- Ms. Aida Lebron, Customer Service Manager
- Mr. Cristian Ramirez, Agent
- Ms. Anna Raaman@gendigital.com, Agent
- Mr. Conner Holt, Agent
- Ms. Eriqua Amedee, Manager
- Contact Information
Principal
- Mr. Vincent Pilette, CEO
Customer Contact
- Ms. Kristen Tifft
- Ms. Sarah Saenz, Senior Manager, Restoration-Member Affairs
- Mr. Yannick Butanda Mwenze, Agent
- Ms. Georgeta Coca, Associate
- Ms. Stefanie Estrada, Customer Contact
- Ms. Kaitlyn Huynh, Director of Shares Services
- Ms. Njeri Johnson, Customer Service Representative
- Ms. Aida Lebron, Customer Service Manager
- Mr. Cristian Ramirez, Agent
- Ms. Anna Raaman@gendigital.com, Agent
- Ms. Clara Pearson
- Mr. Conner Holt, Agent
- Ms. Eriqua Amedee, Manager
- Additional Contact Information
Fax Numbers
- (702) 995-7375Other Fax
- (480) 991-0744Other Fax
Phone Numbers
- (602) 214-1187Other Phone
- (480) 991-0949Other Phone
- (702) 995-7375
Customer Complaints
1,302 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
352 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mary S
1 star11/21/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.