Business ProfileforOptum Home Solutions

On 12//19/22, a rep **** came to my home for an estimate on a possible window replacement, My fiance ***************** was present during this discussion. Though he made me sign a contract for 10k (not even sure why for 10k as paperwork says 19+k), he said I have until 12/22/22 to cancel. After careful consideration, I called **** and the office the next day to cancel due to 2 major home improvements going on. I remember signing a pink slip and faxing. Per MOMNT, financed by ************ Loan No **********, under Optum Home Solutions is a 5.99% loan for 10 years, 10k. Contract signed on 12/19/22, and per MOMNTS *****, FUNDS WAS TAKEN BY OWNER *****************************, representing Bath Planet, tel ************ ON THE SAME DATE. Never heard from anyone after that.About the same time, Luxury Baths through Home Concepts Solutions, did work for me. MOMNT, financed by *********** was also the lender. I had a no interest loan 24 mos, 10k (due to my consistent outstanding credit score) which I divided to 18 mos. Applied for on 11/11/22, I made first payment of ****** on 1/18/23. Last payment was ****** on 7/9/24, Loan **********, completing the 10k. Contact: *****************************, tel ************, Home Concepts.Erroneously, payments were going to Optum. When I realized something is not right approx 6 months ago, I called Optum and spoke to a ***** who never said it was for windows, when asked what the loan is for. I would have caught it then. I also called MOMNT, spoke with. ********* at length, who said she will research and escalate for clarification. I never heard from her. I called her a number of times. The only reason I called MOMNT 2 days ago was because of an email I received stating I have a 10k balance on Loan **********.Optum has to refund the 10k so it can be applied to Home Concepts. The ****** finance charges showing will be waived once the 10k is returned to them and applied to correct loan, per MOMNTs *** on 8/22/24.