Business ProfileforTruly Nolen of America, Inc.

I have been with truly nolen for about 14 months and been paying them to maintain my grass. I have not been happy with my service. Before they took over my grass maintenance the grass was in was in very good condition when they started. In fact my grass was maintained by another company before Truly Nolen started. This other company did an excellent job. Now a good portion of my grass is covered in weeds and dead from brown spots. The condition of my lawn at best is very poor. I have asked to talk to a manager plenty of times but to date I have not had any direct communications from truly Nolen. Whenever, you call them you talk to a different person. The workers come and go as quickly as they come. Taking short cut that should not be taken. Truly Nolen, is not doing the job that they are getting paid to do. How can the majority of my grass be damaged? How can I have been paying them without my receiving the reassurance and the benefits of having them do the job that they are being paid to do. I cannot stand outside and walk along the side of the person doing the grass. I keep calling and requesting a manager but to no avail. I have not been able to talk to a manager, I am always told no manager is available but they will call you back, this part never happens. I have made at least 4 request and yet I do receive my billing coming to me no problem with that. I should mention that my grass looks like a neighbors grass who does not treat his lawn at all. I am requesting that my billing be adjusted to reflect the poor service that I have received. I am going to have to replace new sod in the areas that are dead. To me this is what I have had the service for to prevent this from happening.