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          AFC Urgent Care Agoura Hills has 1 locations, listed below.

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            Business ProfileAFC Urgent Care Agoura Hills

            Hospital

            Contact Information

            5825 Kanan Rd # B

            Agoura Hills, CA 91301-1651

            Get Directions
            (425) 341-4577

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            5825 Kanan Rd # B, Agoura Hills, CA 91301-1651
            BBB File Opened:
            3/12/2021
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            12/07/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 09/24/2023, we visited urgent care due to an ankle injury. We were told that we would need a boots to ******* the ankle. We were told specifically that we would need to pay cash because the insurance process would take time and the foot needed to be stabilize. So we did pay cash. The amount is 119. A month later, we received a letter from our insurance saying that the insurance had also paid for the medical boots. So this urgent care had asked me to pay full price and then asked my insurance to pay for the boot.I called the urgent care and was told that they would refund me because they shouldn't have charged the insurance. However, after 2-3 weeks, my refund was still not here. I physically went to the urgent care to check and they said that I needed to provide proof that my insurance had paid. This urgent care obviously was trying to make money and not care about the patient. More so, they had committed also insurance fraud by double charging me as well as the insurance. I reported this so that the agency and alerted other customers due to the greedy behaviors.

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Jo W

            08/28/2024

            I took my 6 month old daughter to AFC urgent care on 8/25/2024. At first Dr. ****** ****** said that they can't take my daughter, but then he asked what her symptoms were. I said that she vomited yesterday and had a fever today. Dr. ****** ****** said that he would see my daughter. In the exam room, Dr. ****** ****** listen to my daughter's stomach with a stethoscope and said that he heard a lot of noise. He then said that he wanted to check if she was compacted. My daughter had a bowel movement the previous day so I wasn't worried about her being constipated. Dr. ****** ****** wore medical gloves and put lube on his pinky finger. He then gave my 6 month old daughter a rectal exam with his pinky finger. I didn't give my consent for this type of examination on my daughter. He didn't ask for my consent. My daughter was crying so hard. She pooped and he removed his pinky finger. The p*** was a normal consistency for a baby. He prescribed ********* and recommended pedialyte for my daughter, and then he quickly left the room. I think his conduct was completely inappropriate towards my daughter. Her symptoms didn't warrant a rectal examination. Dr. ****** ****** is not a pediatrician. The next day I took my daughter to her pediatrician who examined my daughter and diagnosed her with a viral cold and ear infection. Dr. ****** ****** misdiagnosed my daughter.

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