Business ProfileforUniversity Frames Inc

I have reached out to CS multiple times with no resolution unfortunately. That said, since I have no alternative option I will leave my review here. Ive ordered from this company several times with complete satisfaction. However, I ordered a customised frame for my daughters veterinarian medicine diploma. Of course this was a surprise gift and was ordered prior to her graduating and receiving her diploma. in receipt of her diploma which comes approximately 30 to 40 days after graduation, we realised the diploma for a DVM is larger than a regular size diploma. Therefore the diploma was too large for the frame I purchased (cost was an excessive $250). That said I would have thought this company would know this and would reach out to discuss if it seems that the order size is incorrect however I was willing to pay a restocking fee to exchange the product or obtain a different mat for actual fit. I was told numerous times Im unable to do this because were outside the return window of 60 days. I explained this was a gift and the 60 days actually passed during the process of her graduating and receiving her diploma. Nevertheless despite any option Ive requested of university frames to rectify in some way, CS says that its basically my loss. I do feel this is terrible customer service, esp considering I have been a repeat customer. Perhaps I can prevent another customer from making the same mistake. It looks like Im reading some of the reviews on here I should have read those reviews initially. I will not make this mistake again *************************, FNP