Business ProfileforForever Redwood

In August 2023, our client a 99-year-old widower living in an assisted-living facility in Northern ******* - wanted to purchase a Memorial Pavilion to honor his deceased wife. Forever Redwood was contracted to deliver and build the pavilion at the senior community - for all of the residents to enjoy last Fall.In exchange for PAYMENT IN FULL IN ADVANCE, Forever Redwood promised to expedite delivery and begin construction by October 18th. By the way, thy promised to give frequent updates as well.As the date approached (with NO updates received) we attempted to make contact MANY times to confirm, and on October 17th ONE DAY BEFORE the promised delivery, we received AN E-MAIL stating that the pavilion would not be arriving the following day, AND delivery would be delayed an additional 6 WEEKS!Again, we tried to reach them without success. Eventually we received a call from a representative who spent most of the conversation making excuses and evading the request to either recommit to a solid delivery date OR return our clients money.In order to avoid reimbursement, he agreed to deliver the week after Thanksgiving. As an added incentive, we asked Forever Redwood to commit to completing installation NO LATER THAN DECEMBER 15th, and for every day after that, they would reimburse our client $1000 per day. They agreed!They did NOT arrive as promised, and they completed on DECEMBER 20th - 5 days after the 2nd deadline they had established.When contacted about the reimbursement for the 5-day delay, Forever Redwood said they felt only 3 days should be counted because the weather was bad. (No kidding!) They said theyd send a check to our client. Today is April 4th. No check. No response to our e-mails or calls. And NO INTEGRITY either. BE FOREWARNED! If Forever Redwood would not keep FOUR promises to a 99-year-old grieving husband, what makes you think they will keep their promise to YOU?! (Wish we could give ZERO stars!)