Business ProfileforBeverly Hills MD

I ordered the wrinkle Repair neck serum. When it was not working as promised, I called in to ask about returning it. the customer service **** advised me to keep it longer, To see if I would get results. I told her it would be out of the return limits and she said it did not matter that I could still return it. I I kept it longer until I used it up as advised to return it. I called yesterday. It was told I would get a shipping label sent to my email and then I would get a full refund when I did not get the email. I called again and was told very rude customer service woman that they did send out shipping labels and then I would have to pay to send it back myself. When I asked to speak to supervisor I was hung up on. When I called back, I spoke to a wonderful customer service person whos input me through to a supervisor. That supervisor was horrible, not only did she not give me a shipping label she told me that I could not receive a full refund and was only going to give me 30% Which I was only going to get $15 by $60 back. She said she had no notation I called and was told to keep it past the return date. I pleaded with her can you please return my full refund that she would not budge. She was very rude and kept repeating the same thing over and over. I have been a customer service over 40 years, and have never met anyone that could not try To help the costumer. I am seventy years old, And tired of getting scammed by these Companies on ******** that promise you the world and dont deliver. Everything is in big bold letters, 100% guarantee money back. You have to go searching for the refund policy. Well I did I tried to stay within the refund policy limits. I was told otherwise and look where it got me. If the product would have worked, great, but it didnt! I swear I got more wrinkles in my neck area and what do I have to show for it? I should have received a full refund! I had it all packed up, ready to mail, waiting for the shipping label like I was told.