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            • Aventon

              3040 Saturn St Ste 202 Brea, CA 92821-6274

            Business ProfileAventon

            Bicycle Dealers

            Contact Information

            3040 Saturn St Ste 202

            Brea, CA 92821-6274

            Visit Website
            (951) 642-3064

            Customer Reviews

            1.12/5

            Average of 52 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            121 complaints closed in last 3 years

            33 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 2

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers bicycles. 

            Business Details

            Location of This Business
            3040 Saturn St Ste 202, Brea, CA 92821-6274
            BBB File Opened:
            9/14/2022
            Years in Business:
            2
            Business Started:
            1/26/2022
            Business Incorporated:
            1/26/2022
            Type of Entity:
            Corporation
            Alternate Business Name
            • Ride Aventon Inc
            Business Management
            • Mr. Jianwei Zhang, CEO
            • Mr. Andrew Valdivia, Account Manager
            Contact Information

            Principal

            • Mr. Jianwei Zhang, CEO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            121 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Bought 2 ebikes with the promise of free battery. July 3rd and July 26. Sent in copy of purchase receipt with serial number for both bikes. Said it could take up to 8 weeks to receive. After 8 weeks no batteries. Contacted them and they said something was wrong with serial number. Resent receipt . No answer back. Text them a couple more times. No answer. Called yesterday Oct 28. 2924. They found my order but said something was in the wrong place and I would have to resubmit my request for the free batteries. Did send again. Now they are telling me that it has been denied because you only have *************************************************** 30 days I didn't know I wasn't going to get my batteries since I was told it could take 8;weeks. So no batteries. So I spent $1000 extra for bike for nothing.
            Read More
            Read 120 More Complaints

            Customer Reviews

            52 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            watthanaphong p

            08/28/2024

            This company is liars and scammers.We purchase an aventon abound with free battery promotion. After two months of purchase we have not recieved promotion battery from aventon. We ended up filing a dispute with the card and Aventon sent an email to us saying battery is delivered to defend their dispute case. The funny thing is they did not actually sent anything. Just and email lying they sent it. They can't even provide a tracking number. I have a camera in front of my house monitored 24/7 which will be provided to my dispute case. Do not do business with these guys.

            Aventon Response

            08/29/2024

            Hi *****, 

            Thank you for reaching out with this feedback. It looks like ***** attempted to deliver your battery 3 times, but you were not available to sign for it so they sent it back to us yesterday. Here is the original tracking: ***************************************************************************************** We will go ahead and get a new order placed for you. If you need anything further, please reach out to us directly. 

            Aventon

            Read 51 More Customer Reviews

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

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            BBB Reports On

            BBB reports on known marketplace practices.

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