Customer ReviewsforMercury Insurance Group

I am writing to express my frustration and disappointment with the roadside assistance service I received tonight. This was an incredibly distressing experience for my daughter and me, and I am seeking immediate resolution.While driving, a rod hit my tire and punctured it, leaving us stranded. I pulled over to the side of the road and promptly called roadside assistance for help. I was informed that a tow truck would arrive within 45 minutes. However, this was far from what actually happened:1.After 45 minutes, the tow truck had not arrived. I called again and was told it would be another 20 minutes, closer to 8:00 PM.2.Still, no one showed up. I called again multiple times, but the calls went straight to voicemail with no return calls.3.I reached out to the insurance agent for help, hoping they could resolve the issue. Instead of assistance, I was told they could do nothing and even suggested canceling the ********** this point, I had been waiting three hours in the cold, with a small child, and still no tow truck arrived. Left with no other choice, I called an **** to take us home, leaving my car stranded on the side of the road.This was not only inconvenient but also dangerous. Throughout this ordeal, there was no apology, no follow-up, and no resolution. This is unacceptable, and I am requesting an immediate investigation and resolution to this ********* car remains on the side of the road, and I expect a prompt response and assistance to address the situation. Additionally, I would like to know how you plan to prevent such incidents in the future and how you intend to compensate for this awful experience.

We were approved for insurance prior to Hurricane season, literally moved in a week before ****** hit. We were not even in disaster zone and they dropped us ONE MONTH AFTER APPROVING US sighting our 7 year old roof was too old.We did not file a claim or anything, as we call around other agents tell us insurance is doing anything to get out of protecting houses. UNBELIEVEABLE

My car was hit by the 16 year-old kid of the policy holder. She said "I didn't see you! I didn't see you!". The night of the accident, the dad came to where we live to beg us not to file with insurance, but did not offer to pay for damages and rental car. When we said we were going to seek compensation through his insurance he got agitated stating that he would have the other kids in the car at the time of the accident "get their stories straight". I have filed a police report and a report with my insurance that both demonstrate the other driver is at fault and Mercury needs to pay for repairs and car rental.I also have photographs of damage to both cars which prove the fault is with Mercury's insured. I look forward to having the California Department of Insurance investigate Mercury for denying a valid claim in bad faith.

Horrible company! My insurance rate went up $97 at renewal it was originally 253 for a full coverage and renewal time when I called yesterday it was $350 a month when I called I asked for an explanation. I have nothing on my driving record in the last five years and I took the driving course and the explanation I got was well insurance companies raised all across-the-board, but theres no way that mine should be that high and theres no way they raise it $97. I understand a couple of dollars even $20 but almost $100 I then went to ***** to get a quote and I spoke to someone online. They checked my credit and they checked my driving record everything checked out good and my monthly payment through them was $98 a month for full coverage. They told me that they are over charging given my driving history

I paid my auto insurance 3 weeks before it was due. I used AUTO PAY. They cancelled my auto insurance on the day it was due because they said it hadn't been paid. I showed them my CONFIRMATION that I enrolled in auto pay 3 weeks prior. They said that auto pay takes a month to activate. No alerts, no emails, no snail mail, no phone calls from my agent telling me I was NOT insured. I had been with them for over 20 years. I drove for 2 months without insurance before I found out I had not paid. I'm getting fines from the *** and my lending bank. DO NOT USE THIS INSURANCE COMPANY. I can only imagine what would have happened had I been in an accident. It could have ruined me financially. And, yes, we are working with a lawyer to resolve.

Insurance agent suggested Mercury insurance to save us money. However it essentially set to be a legal scam. They take that initial higher payment and then promise lower payments after. Yet what they did was, waited until just before the deadline to deny coverage (90 days). Then sent me a letter in the mail stating that they were going to drop coverage on the 90th day because... well for me it was stating that in the photos I sent to them of my houses siding on the addition it "looked indicative of asbestos siding". They will not cover asbestos. Which would be understandable except the siding for the addition was done in the 90's with Cement Fiber shingles, which look identical to the asbestos cement shingles. I asked what they would accept as evidence of them being asbestos free and would they still cover me. They said yes if I could prove it with a certified test. So I sent in a certified sample, and they said no it had to be a certified inspector stating it was not asbestos. Well just so happens when I purchased the home I had a certified inspector checking my home for lead, asbestos and mold. For my FHA and for my own peace of mind sense I had a new born. He listed the siding in question as Cement Fiber no asbestos found. They said they would have to review the inspection. I sent it to them. They asked for a week, I never heard back so I contacted them again and they said they wouldn't accept that inspection, I'd need a new one solely focused on something the old one had covered. They were just running the clock out, they also will not contact you in a timely matter. I've heard multiple stories now of the same 90 day drop after promising lower payments. Its a legal scam and they should be sued. Obviously anyone shopping that cheap cant afford a lawyer so they win. Don't do it.

Worse company that I ever had to deal with. I had to give them one star just so that my review could be legit.Had a car accident, car was totaled airbags deployed, and the insurance agent told me they couldnt get a tow truck because it was after business hours. What should I do? Make sure I get in a accident during business hours 9-5

Terrible insurance company that raises rates astronomically year after year. Horrible customer service. Avoid at all costs.

We have been dealing with Mercury Insurance on a roof claim since January of 2023. Our entire neighborhood has had roofs replaced by insurance claims due to hail damage. We have had a roofing company, public adjuster, and 3rd party inspector all inspect the roof and in agreement that a full roof replacement is needed. Mercury still only wants to give us minimal money for "roof repair", which roofing contractors have said there is nothing they can repair and that the entire roof needs replaced. We have since had to get a lawyer involved, Mercury still will not agree on a settlement and looks like this will go to court. Do not get insurance with this company!!

Mercury Insurance is lamest company ever. Insurance got lapsed because I enrolled in autopay. That's right, AUTOPAY; it turns out that the first "auto" payment still has to be manually performed, but they confirm autopay enrollment and don't bother to tell you otherwise. No other company has such as lame website for autopay; if there are problems, they tell, but Mercury doesn't, and doesn't care. They can't even direct me to someone who does care. Piece of c*** company and lame website programmers and managers. Operators are clearly unmotivated to help; they blame the insurance agent and vice-versa. Oh, and your online profile on their website has nothing to do with reality; "So why didn't you email me or contact me?" "We did call xxx-xxx-xxxx." "But that's not the number on my profile!" "Oh, well, you'll need to speak to the agent."