Business ProfileforMercury Insurance Group

I am writing to express my frustration and disappointment with the roadside assistance service I received tonight. This was an incredibly distressing experience for my daughter and me, and I am seeking immediate resolution.While driving, a rod hit my tire and punctured it, leaving us stranded. I pulled over to the side of the road and promptly called roadside assistance for help. I was informed that a tow truck would arrive within 45 minutes. However, this was far from what actually happened:1.After 45 minutes, the tow truck had not arrived. I called again and was told it would be another 20 minutes, closer to 8:00 PM.2.Still, no one showed up. I called again multiple times, but the calls went straight to voicemail with no return calls.3.I reached out to the insurance agent for help, hoping they could resolve the issue. Instead of assistance, I was told they could do nothing and even suggested canceling the ********** this point, I had been waiting three hours in the cold, with a small child, and still no tow truck arrived. Left with no other choice, I called an **** to take us home, leaving my car stranded on the side of the road.This was not only inconvenient but also dangerous. Throughout this ordeal, there was no apology, no follow-up, and no resolution. This is unacceptable, and I am requesting an immediate investigation and resolution to this ********* car remains on the side of the road, and I expect a prompt response and assistance to address the situation. Additionally, I would like to know how you plan to prevent such incidents in the future and how you intend to compensate for this awful experience.