ComplaintsforStocksToTrade

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/11/2024 I purchased trading software, and educational information for $2995.00 from SST.. *********** has yet to provide support necessary to get the software to operate at all. Some of the recorded educational webinars cannot be accessed (e.g., unable to access volume on recording, or access expanded view necessary to see). I never received a link to download the actual software purchased, only a Beta version which did not match up with the educational webinars that do work. This was found out 5/20/24. Since then I have been trying to access the correct software. Finally, I heard back from support today. I received instructions on downloading an application for video conference and time to meet. After rearranging my schedule to accommodate, the support staff did not show. Subsequently, I asked for a refund and was told "no." I was also informed the missed meeting was scheduled for a different time zone, without being informed initially of the time zone the appt was to be scheduled. Finally, I can never speak to a human being whenever I call the support phone number.

  Business response

  05/29/2024

  Hello,
  
  Upon receiving Mr. ********** complaint, we conducted a thorough investigation to address his concerns. Throughout our review process, it became apparent that he initially reached out to our support team for assistance with some technical issues he encountered. Our dedicated support member promptly engaged with ********************** to provide assistance. Subsequently, a remote session was scheduled with a member of our technical team to further address his needs. However, prior to this session, ********************** requested a refund.
  
  Despite his request, our commitment to customer satisfaction led us to continue our efforts to assist him. Our technical team made additional attempts to reach out to ********************** for further support, unfortunately, these attempts remained unanswered.
  
  We extend our sincerest apologies for any inconvenience and frustration ********************** experienced during his interactions with StockstoTrade. Upholding high standards of customer satisfaction is paramount to us, and we remain steadfast in our dedication to improving the overall experience for all our customers.
  
  In response to ************************** request, we have promptly processed a full refund for his purchase, and he has been duly notified of this resolution.
  
  We genuinely appreciate Mr. ********** understanding and patience as we continuously strive to enhance our services. Should he have any further questions or concerns, we encourage him to reach out to our dedicated support staff, who are readily available to assist him.
  
  We sincerely hope for another opportunity to serve ********************** in the future and demonstrate the improvements we are continually making to better meet the needs of our valued customers.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After watching a sales webinar which promised a 30 day money back guarantee, I purchased a subscription on 3-20-2024 for $2995 for Daily Income Trader software, which specifically grants access to an "Oracle" database. The sales webinar advertised ability to get stock tickers and purchase prices which will have a 82% success rate for profitable trades. The problem with this system is many of these stocks move very early in the trading day, and the *********** update is not sent until after the trading day starts. By the time the data can be ingested and decisions made, the stocks are often high in the daily trading range. I lost over $5K trying to follow the trading plan described in the webinar.I cancelled my subscription within 30 days, and received an email saying the cancellation deadline was 3 days not 30. Their system does not work as advertised, and I simply want a refund that was advertised in the sales webinar.

  Business response

  05/20/2024

  
  Hello,
  
  Upon receiving this notification, we promptly initiated an investigation. Our investigation revealed that ****************** purchased the subscription on March 20, 2024, and requested a refund on April 25,2024, which was outside the refund window. Although we offered credit options, we did not receive a response from him.
  
  We sincerely regret that our product did not meet ********************** expectations and apologize for any inconvenience and frustration he experienced in his interactions with StockstoTrade. As customer service and satisfaction are our highest priorities, we processed a full refund of his purchase on May 14, 2024, as requested. We continuously strive to enhance our products and customer experience, and we appreciate the feedback we have received.
  
  

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a membership package for $1995 to this service for one year but I cant get it to work. The customer service is terrible and I get the same canned response every time because it wont work and is super glitchy technically. I cant rely on it when placing trades so I essentially bought something that doesnt even function. Apparently I am not alone in this and a lot are having difficulty getting it to work reliably. I would like a refund of my money since its just not functional.

  Business response

  05/01/2024

  Upon receiving this notification, we promptly initiated an investigation to address the issue. Our findings revealed that ************ had contacted our support team on two occasions, the second time requesting a refund if his issue couldnt be resolved. Initially, a member of our technical team reached out and requested specific screenshots to aid in diagnosing the problem. Regrettably, there was no response to this request. Subsequently, our technical team member followed up, once again seeking the same information. Unfortunately, ************ did not respond to this second request for necessary information. Without these critical details, our technical team was unable to effectively address and resolve the issue he encountered.
  
  As of now, the requested information has not been received. Despite our efforts, including a phone call and email from our technical team manager, there has been no response from ************. We proceeded to fully refund his purchase, and he was duly notified of the refund processing on April 30, 2024.
  
  We deeply regret that our product did not meet **************** expectations and apologize for any inconvenience and frustration he experienced in his interactions with StockstoTrade. Customer satisfaction remains our utmost priority, and we are wholeheartedly committed to delivering an enhanced experience for all our customers.
  

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for their software and coaching. I cancelled on time and they said theyd refund my $1500 dollars. I never received a refund and they also charged me $1500 again! They stole money from me and Im sure they are doing this at a larger scale. I cannot pay my car payment or rent now. Something needs to be done immediately.

  Business response

  04/29/2024

  Upon receiving Ms. ****** complaint, we conducted a thorough investigation to locate the associated account, which proved challenging due to the purchase being made under a different name and email address. However, after diligent efforts, we successfully identified the account using the address provided at the time of purchase.

  During our review, it became evident that there was a breakdown in communication between our sales and support teams. We want to assure you that the requested refund was already in progress at the time your complaint reached us, and it was promptly processed on the same day.

  We extend our sincerest apologies for any inconvenience and frustration ************** experienced in your dealings with StockstoTrade. Customer satisfaction remains our utmost priority, and we are fully committed to delivering an improved experience for all our customers.

  Should ************** have any further questions or concerns, she may reach out to our dedicated customer support team. We genuinely appreciate Ms.Clarks understanding and patience as we strive to enhance our services.

  Once again, we apologize for any inconvenience caused and thank you for affording us the opportunity to address and improve upon our shortcomings.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Stocks To Trade locked me out of my account after they had collected my lifetime subscription. Their stated reason is that they must treat me as if I am applying for a brokerage account with them. They do not accept that I am retired & have no professional interest or large investment in any company. They do not answer the phone. My next step appears to be small claims court if this isn't resolved ASAP!

  Business response

  08/15/2023

  Hello,

  After receiving this complaint we immediately launched an investigation into the matter. We discovered there was a miscommunication and we removed the suspension and reactivated **************************' account and restored access to his subscription. 

  Subsequently, one of our dedicated ************************ proactively engaged with ************************** resolve his concerns. Today, on 8/15/23, we received communication from **************************, expressing his continued interest in pursuing the refund. In response, we acted promptly to process his refund and forwarded a receipt via email.  

  Please rest assured that our unwavering commitment to superior customer service and satisfaction remains our utmost priority.

   

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for this program and paid the subscription fee of nearly $2000. I believe it was $1995 to be exact. I was also promised a money back guarantee during the zoom presentation leading to the purchase of this product. After looking into their program it appears that this program does not provide any benefits to trading for me. I need my money back as promised before I signed up. I have made several requests by email and called their phone number with negative results. They offered 24 hour assistance and customer support conveniently until I requested a full refund. I am requesting a full refund and I am ready to take legal action if necessary to collect my $2,000 back. I have had this subscription for a few hours and offcourse they are ignoring me and not responding to my requests. It appears to be a strategy to not provide funds back. I will do everything legally necessary to obtain my funds back.

  Business response

  06/21/2023

  Hello,

  After carefully investigating the complaint, we examined the details of the issue that occurred. It was found that a purchase of the Alpha Indicator subscription was made on 6/15/23. Shortly after, a refund request was received and was also escalated to our administrative team for further review. Unfortunately, before they could respond, the BBB complaint was filed.
  
  As soon as the administrative team reviewed the escalation request for a refund from the previous business day, a member of our management team promptly submitted the refund at the beginning of the business day on 6/16/23, unaware of this complaint. We want to emphasize that customer service and satisfaction remain our top priorities at all times.

  Customer response

  06/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I enrolled for Stockstotrade's initial trial 14 day offer for $7. After watching their wedinars and videos, I spent $2,495.00 for a one year subscription, understanding from the videos I watched that if I wasn't able to make money in 30 days, I could call them for a refund. I decided their program was tading ***** stocks and not for me. I lost allot of my money so I emailed thier company for a refund after a little over a week, and they told me I am not eliable for a refund.This companies business practices are decieving and I think a scam. I need the BBB's help in revovering the $2,495.00 I paid.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi there. I'm having difficulties from StocksToTrade (A platform that uses an A.I. software called "Oracle" to send alerts and pick stocks that are the best to trade for the day). The address on the current website is different from your auto generated one searching the name for some reason (currently listed **********************************************************************, *****). I purchased the Daily Trader Income program $1995 on Jan 1 2023, Invoice #******. On the ******** services they run multiple webinars daily advertising a 30 day money back guarantee if you are not having great results (I later discovered this is not stated on the website just the live webinars that aren't recorded. Jan 24th I emailed I was not able to fully use the system and it was not working out for me and would like to cancel my services and receive a refund. They said I was outside the window of the refund policy in one email, a later email (we have several back and forth) they said it was based on performance guarantee and they said the system works to provide people with winning trades. I later got on one of the webinars thru ******** and an individual asked about a refund policy and they said "a 30 day guarantee ". I entered the chat and stated I was denied a refund when i asked and within 2 minutes the webinar administrator denied me access to the webinar I was able to do was receive email alerts and had no success with them. Not sure how they were saying it works. But anyway they offered a 30 day refund and are refusing to give it. They said the can put me in a different program or put my membership on hold but no refund.

  Business response

  02/28/2023

  Hello,
  
  
  When we received the BBB complaint that Mr. ** filed we looked into his refund request further. After our investigation we issued a full refund of $1995.00 to Mr. ***** always, customer service and satisfaction is our utmost priority.

  Customer response

  03/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  01/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Subscription Details ADD PLANCHANGE PLAN Subscription Details #PlanStatusStart DateCurrent PeriodCollection MethodTotalNote1Daily Income TraderCanceled30 Dec 21:1930 Dec 2022 - 30 Dec 2023Automatic$1,995.00Invoice #NumberBilled ***** OnStatusTotal162166730 Dec 21:1930 Dec 21:19Paid$1,995.00

  Business response

  01/26/2023

  Hello,
  
  Upon further review, we have fully refunded **************** for the purchase of his Daily ************* subscription. We also let **************** know he was fully refunded via email. **************** and satisfaction is always our utmost priority.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩